The Ned & Ned's Club · 5 hours ago
Club Reception
Washington, United States
Full-time
Onsite
New Grad, Entry Level
$23/hr - $23/hrThe Ned and Ned's Club is a global collection of hotels, clubs, spas, and restaurants. They are seeking a Club Receptionist to lead the day-to-day arrival and departure process, ensuring smooth and efficient check-ins while providing outstanding hospitality to members and guests.
HospitalityHotelRestaurantsWellness
No H1B
Responsibilities
Lead the day-to-day arrival and departure process, ensuring smooth and efficient check-ins for members and guests
Champion outstanding hospitality, resolving complaints, answering questions, and delivering memorable experiences
Collaborate with relevant departments to ensure a seamless and personalized experience for members and guests
Communicate VIP arrivals and pertinent member and guest information to the appropriate teams, anticipating and addressing member and guest needs
Build rapport with regular members and guests by learning their preferences and personalizing their experience over time
Enforce Club policies with confidence and professionalism
Assist with coat check and the secure storage of members’ and guests’ belongings
Answer incoming calls and provide accurate, helpful information
Respond to member queries over email (known as case log) with attention to detail
Additional duties as assigned by the Club Reception Manager or Head of Membership
Must be able to work a flexible work schedule, including evenings, weekends, and holidays
Qualification
Required
A genuine passion for hospitality and guest service
A warm and upbeat personality
Previous hotel or reception experience with a proven track record of delivering outstanding guest experiences and strong people engagement
A commitment to excellence, our members and guests expect the best, so high standards are essential
An organized and detail-oriented approach, with the ability to manage multiple priorities in a fast-paced environment
A calm and steady presence under pressure, our reception area can be demanding, and you'll be the anchor the team relies on
Must be able to work a flexible work schedule, including evenings, weekends, and holidays
Must be able to seize, grasp, turn and hold objects with hands
Able to stand during your shift
Fast-paced movements are occasionally required to go from one part of the club to others
Must be able to understand and communicate clearly with guests, members, and coworkers
Must be able to reach and handle the computer, keyboard, and desktop items
Occasionally kneel, bend, crouch and climb as required
All candidates must be eligible to work in the US to be considered for this role
Benefits
Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance
Complimentary meals in our friendly team restaurant when the Club opens
Exciting learning and development programs to help progress your career
Exclusive rates with our hotels for stays and dining, exclusive rates for your family and friends for hotel stays
Paid time off
401k matching
Employee assistance program - advice and support
Reward and recognition initiatives
Company
The Ned & Ned's Club
In the 1920s the Midland Bank was one of the largest and most powerful in the world.
Founded in 2017
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Julia Moshy
Chief Membership Officer
Recent News
2025-10-10
Business Insider
2025-09-21
Company data provided by crunchbase