Rosemark · 20 hours ago
Customer Care Specialist
Detroit, MI
Full-time
Onsite
New Grad, Entry LevelRosemark is a company that supports those who care for others, and they are seeking a Customer Care Specialist who loves helping people and solving problems. In this entry-level role, the specialist will provide technical support for proprietary software used in the home care industry, helping care providers improve their daily operations.
BillingData CenterHealth CareHuman ResourcesPaymentsService IndustrySoftware
Responsibilities
Be the friendly voice and helpful guide for customers using our software
Provide phone and written technical support with professionalism and care
Troubleshoot issues and walk users through clear, effective solutions
Manage multiple requests while staying organized and meeting deadlines
Communicate clearly, confidently, and positively
Collaborate with teammates to improve processes and the overall customer experience
Learn industry-specific workflows and systems in home care
Qualification
Required
Experience helping customers or solving problems (formal or informal)
Strong computer skills and typing proficiency
Excellent organizational and multitasking abilities
Clear, confident phone communication skills
A team-oriented mindset with a positive attitude
Strong attention to detail and time management skills
Preferred
Comfortable learning complex software or technical systems
Flexibility and adaptability in a changing environment
Experience with the structures and challenges faced by medicaid providers
Background in or experience with the home care industry
Company
Rosemark
The complete home care software solution for home care agencies; scheduling, billing, payroll everything you need to provide better care.
Founded in 1988
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Linda Teaman
Principal CEO
Tom Voiles
Owner & President
Recent News
2025-10-14
2025-06-21
2025-05-08
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