BGIS · 1 week ago
Data Center Sites Supervisor
Las Vegas, NV
Full-time
Onsite
Senior Level
5+ years expBGIS is a global leader in Facility Management and Data Center Services, and they are seeking a Data Center Sites Supervisor to manage the physical and virtual infrastructure of their data center operations. The role involves leading a team, managing client relationships, and ensuring operational readiness while adhering to industry standards and best practices.
Real EstateReal Estate Investment
Responsibilities
Guide team members in reaching their full potential and meeting their objectives support achievement of corporate goals
Manage staffing levels partnering with recruiting team for sourcing candidates, interviewing, selecting and hiring the appropriate number of team members for data center support
Facilitate new team member onboarding, enforce data center training program, provide career development planning and conduct goal setting and performance reviews
Provide mentoring, coaching and guidance to all team members
Recommend compensation adjustments based on objective measurements
Monitor performance of team members to ensure productivity and quality consistently meet company and client standards
Direct team members in the data center following company and client policies, procedures, and facilities documentation
Contribute to the completion of other key initiatives as assigned
Manage client relationship and identify new business opportunities
Assist and plan with clients on raised floor data center issues
Provide financial oversight by creating budgets, approving expenditures, monitoring, and negotiating vendor contracts
Establish performance benchmarks, conduct analysis, and prepare reports on all aspects of the raised floor operations programs
Coordinate with specific groups within the company and also with the client including sales, finance, executive staff, project, facilities, and others to accomplish goals and objectives
Direct team members to adhere to the scope of work and meet contractual requirements including managing hours for overtime in accordance with the contract
Manage shift schedules, work activities, team and individual meetings ensuring site operational readiness
Partner with client and facilities teams to plan for and provide appropriate data center IT equipment space, power, and cooling requirements and requests
Plan, maintain, update, and report on data center raised floor plans using Data Center Infrastructure Management (DCIM) Tool
Manage team members to provide Data Center Mainframe physical cabling connectivity planning and implementation support
Process Customer Data Center Requests including cages, power whips, and structured cabling
Provide Data Center Equipment Design and Build Out Services (Electric, Rack & Stack, Structured Cabling)
Monitor the provisioning of weekly/monthly KPI reports and status reporting regarding data center service availability, performance, capacity utilization and other metrics as required
Ensure standard operating procedures, support processes and training materials are in place for service delivery
Maintain site security protocols, badging requirements, and data protection procedures
Support standard and emergency operating procedures for data center
Audit documentation provided by team members for detailed and thorough record keeping
Track completion of QA Checklists and close out the Data Center Installation/De-installations requests
Perform IT hardware troubleshooting and restoration of services under systems administration direction
Support and complete all scheduled data center MACs (Moves/Adds/Changes) including installation, labeling, power/network connectivity and cabling
Deliver IT hardware server projects
Maintain a safe, clean and secure operating environment within the data center
Deliver service for Rack & Stack, cable and troubleshoot various types of rack mounted hardware
Provide Data Center Hardware Asset Management and Auditing services
Direct team members to provide Tape Operations Support
Oversite of daily error log reporting and physical DC inspections for general health, power, cooling, hazards, etc
Monitor data center environmental health and safety
Responsible for all remote hands support during any change request to include but not limited to component troubleshooting and replacement, component installation, configuration management on gear, and remediation on any heating, cooling, or power alarms
Assign and manage the team supporting supply audits to ensure the dual power supplies are available in each rack
Manage the team responsible for supporting rack onboarding to include pre-cabling, network builds, containment, and power strip management
Lead the team responsible for refreshing and decommissioning equipment within the managed data center
Provide schedule and staging for hardware replacement
Support ITAD vendors as needed
Schedule and lead the decommissioning and removal process for end of life assets
Exceed all environmental organization and cleanliness requirements
Manage and staff all team members needed to support a 24/7 operation in your specific datacenter
Assign all On-Call rotations and follow up with written incident report upon on call support
Responsible for all employee management to include retention, disciplinary action, employment reviews, and new hire orientation as needed
Manage all compliance SOPs and training as required by the organization and maintain updated documents
Qualification
Required
College degree or Technical Certification in Computer Science, Engineering, Information Systems or related field of study or equivalent work experience
Minimum of 5 years of data center management experience
Excellent verbal and written communication
Teamwork building and people skills
Strong managerial acumen and leadership skills
Excellent knowledge of Data Center Infrastructure Management tools
Working knowledge of copper and fiber infrastructure installation and testing
Highly proficient with Word, Excel, PPT, and Visio
Hands on expertise working with IT Infrastructure (Racks, Power Strips, Servers, and Network Hardware)
Advanced knowledge of Windows and UNIX (AIX, LINUX, Solaris), SSH, RDP, and Putty is preferred
Advanced knowledge of Mainframe (zOS/MVS/JES, Tape Subsystems) is preferred
Advanced knowledge of data center building infrastructure (CRACS, GENS, PDUs, UPS)
Advanced knowledge of electrical concepts (Power Distribution, Redundancy, Wiring)
Ability and willingness to travel
Current valid driver's license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement
On call 24x7x365 and overtime as required
Able to work in a 24/7 environment with flexible shifts/days
Physical ability to walk jobsites in uneven terrain
Must be able to work at heights, using a ladder and in confined spaces
Must be able to see and distinguish different colors, read small print, and hear and recognize audible signals such as dial tones
BS, BA or BEng in a technical field or 5-7 years' experience in a site supervisor or lead role
Excellent verbal and written communication skills
5+ years of experience managing multiple projects within the same time schedule
Knowledge of enterprise level infrastructure
Experience training, mentoring, and leading other engineers and technicians
Experience developing quality frameworks for service programs
Demonstrated experience defining and tracking support metrics and implementing programs to improve operational performance
Strategic thinker with analytical and problem-solving experience
Proficiency in Microsoft Suite
Benefits
Employee initiatives that promote personal and professional development
Work/life balance
Health and wellness
Community involvement
Company
BGIS
BGIS is a global leader in integrated facility management services.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-03-11Acquired
Leadership Team
Brian Fellows
Chief Commercial Officer
Doug Wagner
HR Business Partner
Company data provided by crunchbase