Harris Computer · 3 days ago
Manager, Professional Services
United States
Full-time
Remote
Mid, Senior Level
5+ years expHarris Computer Systems – Solaris Business Unit is seeking a Manager of Professional Services to lead the delivery of implementation projects with an AI-first mindset. The role involves ensuring profitable project outcomes and exceptional customer experiences while developing capabilities and methodologies for effective service delivery.
Computer Software
Responsibilities
Own customer success from kickoff through go-live and handoff to Support, maintaining clear, proactive communication on scope, expectations, progress, and timelines
Establish mutually defined completion criteria and close implementations with documented outcomes and value realized
Maintain strong issue management and contractual compliance while safeguarding customer satisfaction
Manage day-to-day operations of PS resources, modeling professionalism, accountability, and customer service
Hire, onboard, coach, and conduct performance reviews; set clear, measurable objectives and hold the team accountable to results
Develop skills pathways that combine domain expertise with AI literacy (prompting, tool selection, responsible use) to elevate delivery quality and velocity
Track and analyze PS KPIs (delivery predictability, margin, CSAT/NPS, backlog burn-down) and report insights to the leadership team
Refine implementation methodologies and playbooks; identify risks early and execute mitigation plans to protect timeline, forecast performance, and profitability
Drive structured post–go-live stabilization and lessons learned to fuel continuous improvement
Build and run the PS AI Enablement Program—playbooks, prompt libraries, and use-case catalog that improve scoping, configuration, data conversion, training, and change management
Champion adoption of enterprise-grade AI tools to improve planning, documentation, analysis, and stakeholder communication
Establish Responsible AI guardrails and partner with Security/Compliance to ensure customer trust
Collaborate with Product/R&D to surface implementation insights and identify where AI can augment workflows related to our solutions used by local governments
Define AI KPIs (adoption, efficiency gains, quality signals) and run pilots → scale what works; sunset what doesn’t
Qualification
Required
5+ years in a Professional Services organization with 2+ years direct people management
Proven ability to motivate teams, manage competing priorities, and meet deadlines
Experience managing enterprise software implementations
Demonstrated project management capability; PMP/ACP-PMI or equivalent is a plus
Strong business acumen, analytical skills, and proficiency with the Microsoft suite (Excel, Word, SharePoint, PowerPoint, Teams)
Excellent interpersonal, oral, and written communication skills
Preferred
Hands-on experience introducing AI into services workflows (prompting, tool selection, risk controls, measurable outcomes)
Familiarity with AI tools and responsible AI practices
Comfort collaborating with technical teams on data quality, process automation, and repeatable delivery accelerators
Effective time management, organization, and reporting
Strong problem solving and customer service mindset
Growth mindset with initiative, creativity, and innovation
Ability to lead through change
Benefits
Comprehensive Medical, Dental, and Vision
Three weeks of vacation and five personal days
Employee stock ownership and 401(k)/RRSP matching programs
Lifestyle rewards and community involvement
Collaborative work environment with flexible work options
Company
Harris Computer
Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.
10001+ employees
H1B Sponsorship
Harris Computer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Scott Thomas
Group Leader/CEO - Novum Group, Harris Healthcare (Constellation Software TSX:CSU)
Diane Gibson, SHRM-CP
Human Resources Business Partner
Company data provided by crunchbase