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Pattern Energy · 1 day ago

Service Desk Analyst, Temp

San Francisco, CA

Full-time

Hybrid

Entry, Mid Level

$71K/yr - $96K/yr

2+ years exp

Pattern Energy is a leading renewable energy company focused on transitioning the world to renewable energy. The Service Desk Analyst role involves providing customer service-oriented support by resolving desktop inquiries, troubleshooting hardware and software issues, and managing user accounts in Active Directory.

EnergyRenewable Energy

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Responding and resolving desktop support inquiries via our ticketing system, email, or phone. (ServiceNow)

Excellent communication skills are a must (face-to-face, written, and telephone)

Good organizational skills, able to handle projects and prioritize tasks as they present themselves

Software Support - troubleshooting, installing, upgrading, and removing applications. (Windows 10, Office365)

Hardware Support - troubleshooting, reimaging, and building client machines

Mobile Device/Tablet - troubleshooting, upgrading and setup assistance

Active Directory Administration - user accounts, security groups

Conduct User IT Orientation to go over resources and services

SharePoint - site creation, administration, and troubleshooting

Unified Communications - Cisco Webex, Call Manager, MS Teams administration and troubleshooting

Qualification

ServiceNowWindows 10Office365Active DirectorySharePointCisco WebexMS TeamsAsset ManagementCustomer serviceOrganizational skillsTeamworkProblem-solving

Required

4-year Degree in Information Systems /Computer Science or Associates/Computer Certification

Minimum 2 Year's Service Desk experience, some server administration a plus

Able to work flexible and weekend hours

Able to follow direction, work with the team, and work independently

Understanding of Asset Management systems such as LANDesk or SCCM

Familiarity with Lenovo ThinkPad laptops and Dell OptiPlex desktops