Preferred Mutual Insurance Company · 3 weeks ago
Field Auto Appraiser - Southeastern Massachusetts
United States
Full-time
Remote
Mid, Senior Level
$72K/yr - $100K/yr
5+ years expPreferred Mutual Insurance Company is seeking a Field Auto Appraiser to investigate, evaluate, negotiate, and settle assigned claims. The role involves writing auto appraisals, ensuring accurate documentation, and providing outstanding customer service while representing the Claims Department.
Auto InsuranceFinancial ServicesInsurance
Responsibilities
Be responsible for writing auto appraisals for both repairable and total losses, completing desk reviews, re-inspections, and aiding in the claim investigation as needed
Promptly schedule assignments and travel to location of vehicle
Control indemnity and expense through the inspection of losses and consistently writing fair and accurate appraisals
Provide outstanding customer service and exude a highly professional appearance
Ensure proper file documentation and reporting
Identify potentially fraud claims and report them to the SIU and the inside claim handler, and work to support any additional investigation necessary
Provide or facilitate answers to any questions relating to the appraisal or repair process
Provide support to colleagues as necessary
Conduct appraisals audits and re-inspections of independent appraisers as needed
Develop a rapport with brokers and agency partners in his or her territory
Work with Claims Leadership and other teams to achieve departmental and corporate goals
Lead industry research initiatives relating to repair and appraisal
Support the Claims and Corporate Mission, Vision, and Value Proposition
Qualification
Required
Licensed Auto Damage Appraiser
A driver's license in good standing is required
Minimum of 5 years of relevant estimating experience
Experience in using auto estimating software (i.e. CCC, Audatex, Mitchell)
Familiar with and knowledgeable about repair facilities in the assigned territory
Superior knowledge and understanding of auto body repair techniques, terminology, and vehicle construction
Strong understanding of the insurance policies offered by the company
Strong understanding of MA unfair claims practices and insurance regulations
Engaging and outgoing personality, with a passion for helping customers
Strong organizational and time management skills
Able to work independently with limited supervision
Demonstrated ability to effectively communicate in both verbal and written form
Exhibit the solid negotiation skills to necessary to reach agree repair figures with body shop personnel
Ability to handle complex and/or uncommon damage scenarios
Self-motivated and pursues opportunities for self-improvement and the advancement of the unit, department, and Enterprise
Supportive of continued process improvement as well as the achievement of stated goals and objectives
Must be able to work outside in inclement weather conditions and drive substantial distances
Must be physically able to inspect the underside of and around vehicles, and/or inspect vehicles in tight quarters at body shops and salvage yards, etc
Preferred
Industry designations/technical certifications preferred, but not required (i.e. I-CAR)
Light truck/Heavy Equipment estimating experience preferred, but not required
Benefits
Short-term disability, long-term disability, and life insurance coverage are provided at no cost
Optional benefits include enhanced life insurance and critical illness plans
401k plan with an employer contribution that you will receive regardless of your own contribution to the plan
A cash-balance pension plan
Student Loan Repayment Assistance
A short-term incentive plan for all employees
Generous paid time off, offering of 25 days at hire (prorated based on start date for the first year)
7 days of paid sick leave
10 paid company holidays
Personalized paid time off after 3 years!
Access to 26 sessions with a BetterHelp therapist each year for you and up to 5 dependents, as well as access to all of BetterHelp’s group and digital resources
Access to Family First, a team of care experts who can provide you and your loved ones 1:1 assistance with a variety of caregiving solutions, from elder care to legal and financial challenges, insurance and Medicare navigation, and more!
Medical, dental, and vision coverage options begin on the first day of employment
Health Savings Accounts (with a generous employer contribution!)
Company
Preferred Mutual Insurance Company
Preferred Mutual, a property and casualty insurance provider, helping more than 235,000 customers and over 500 independent agent partners Live Assured every day through superior products and unsurpassed customer service.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Pauline E. Ashworth
Executive Vice President, CHRO, Chief DE&I Officer and Corporate Secretary
Michael DeHetre
EVP, Chief Underwriting Officer
Recent News
Rochester Business Journal
2025-05-04
2022-09-02
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