Hawkins HR Consulting, LLC · 2 weeks ago
Senior HR Shared Services Specialist
Louisville, KY
Full-time
Hybrid
Mid, Senior Level
$90K/yr - $105K/yr
3+ years expHawkins HR Consulting, LLC is seeking an experienced Senior HR Shared Services Specialist for their corporate office who will play a critical role in delivering high-quality, efficient HR support within a very high-volume shared services environment. This role serves as a lead resource across multiple HR functional areas working closely with other Shared Services team members to ensure consistent, accurate, and timely service delivery.
ConsultingHuman ResourcesRecruiting
Responsibilities
Provide Tier II end-to-end HR Shared Services support in a high-volume environment
Serve as a key point of contact for escalated employee and manager inquiries related to:
Benefits
Payroll
Recruiting
Leave management
Utilize ServiceNow to manage cases, workflows, documentation, and service delivery
Act as an administrator for internal internet/intranet HR Shared Services documents, ensuring accuracy and compliance
Maintain and update HR knowledge base content and standard operating procedures
Collaborate closely with other Shared Services team members to ensure consistency and quality of service
Apply strong systems knowledge to troubleshoot issues, improve processes, and enhance efficiency
Demonstrate flexibility by managing multiple priorities and adjusting quickly to changing business needs
Uphold confidentiality and ensure compliance with company policies and applicable regulations
Qualification
Required
Bachelor's degree required
Must have a minimum of 3 years of experience in a high-volume Human Resources Shared Services role
ServiceNow experience required; other SS platforms will not be considered
Strong understanding of core HR functions including benefits, payroll, recruiting, and leave management
Proven experience working with HR systems and technology platforms
Confident, professional, and collaborative communication style
Excellent time management skills with the ability to manage competing priorities
Experience working as part of a shared services team
Strong attention to detail and commitment to service excellence
Ability to remain calm and solution-focused in a fast-paced environment
Benefits
Relocation Assistance: Offered
Benefits: Begin first day of employment
Hybrid work model supporting flexibility and collaboration
Opportunity to work in a dynamic, team-oriented shared services environment
Company
Hawkins HR Consulting, LLC
Full Service Recruiting and HR Consulting for businesses of all sizes - global to 2 employees.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase