Riverside · 1 week ago
IT Help Desk Specialist
Pierre, SD
Full-time
Onsite
Entry Level
$16/hr - $19/hr
1+ years expRiverside Technologies Inc. is a next-generation IT service provider specializing in managed services and technology deployment. They are seeking an IT Help Desk Specialist who will provide technical assistance, train users, and maintain computer systems while resolving issues related to hardware and software.
Non ProfitNursing and Residential CareResidentialRetirement
Responsibilities
Providing technical assistance and support for incoming questions and issues related to computer systems, software, and hardware
Training computer users on basic usage of computer systems
Maintaining daily performance of computer systems
Installing, modifying, cleaning up, and repairing computer hardware, software, workstations, and servers
Running diagnostic programs and asking questions to determine nature of problem, and then resolving problems
Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Responding to questions from customers seeking help either via email, in person, or over the phone
Using systems management tools to monitor events, manage ticket system, and ensure clients’ environments are running optimally
Performing other related duties as assigned
Qualification
Required
Regular, reliable attendance
Must be available for varying shifts depending on customers' needs
Excellent customer service skills
Strong verbal communication and problem-solving skills
Ability to work efficiently within a team
Must be able to pass drug screening and background check
Preferred
A+, Network+, and Security+ certifications preferred but not required
1-year experience in similar role preferred but not required
Bilingual a plus
Benefits
401(k) with match
Medical
Dental
Vision
Paid holidays
Generous PTO plan
Company
Riverside
Riverside is a non-profit organization.
1001-5000 employees
H1B Sponsorship
Riverside has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Ian Gregg
Chief Property Officer
Recent News
2025-06-27
2025-06-12
Geeky Gadgets
2025-05-17
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