LG Electronics North America · 2 days ago
Field Services Operations Support Manager
Huntsville, AL
Contract
Onsite
Mid, Senior Level
$100K/yr - $113K/yr
5+ years expLG Electronics is a global leader in technology dedicated to creating innovative solutions for a better life. The Field Services Operations Support Manager will drive excellence in operational support for the field service network, leading a team to ensure efficient service delivery and outstanding customer experience.
Consumer Electronics
No H1B
Responsibilities
Lead and mentor a team of 50 helpdesk agents who support field technicians and authorized service centers in repairing LG appliances and electronics
Monitor performance metrics and support trends to identify opportunities for improvement and enhance overall field service efficiency
Manage 2–3 team members responsible for system management, network communications, and service center locator operations
Oversee real-time case management, including tracking repair progress, adjusting technician schedules, transferring calls, and resolving field service issues to ensure customer satisfaction
Develop and present executive-level reports summarizing operational performance, key insights, and strategic recommendations
Evaluate existing workflows to identify inefficiencies and implement data-driven solutions that improve productivity and service quality
Use data analysis to translate complex information into actionable strategies that reduce repair turnaround time, optimize costs, and elevate customer satisfaction
Lead cross-functional process improvement initiatives from planning through execution, ensuring measurable and sustainable results
Qualification
Required
Bachelor's degree in business administration or a related field
Minimum of 5 years of experience in operations or project management; experience within the appliance repair or related service industries is a plus
Proven ability to lead and develop a diverse team with varying levels of experience and areas of focus
Strong analytical and data-driven mindset, with hands-on experience creating operational dashboards and performance reports
Candidates must be legally authorized to work in the United States; visa sponsorship is not available for this position
Preferred
Bilingual proficiency in English and Korean strongly preferred
Benefits
No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.
Company
LG Electronics North America
At LG, we provide products and services aimed at helping people—at home, at work, or wherever life takes them.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Ryu
Director, Business Development & Strategic Partnership, CSO Office
Lee Martin
Sr. Director, Corporate & Partnership Marketing
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