Heidelberg Materials North America · 1 day ago
Customer Service Representative I
Pavilion, NY
Full-time
Onsite
New Grad, Entry Level
$20.49/hr - $24.08/hrHeidelberg Materials North America is one of the world's largest suppliers of building materials, operating over 450 locations across the U.S. and Canada. They are seeking a Customer Service Representative I to respond to customer inquiries, provide product information, and resolve issues to ensure a positive customer experience.
Building MaterialHome ImprovementWholesale
Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and other channels
Provide accurate information on products, services, and order status
Resolve customer issues efficiently while ensuring a positive experience
Collaborate with internal teams to meet customer needs and deadlines
Maintain detailed and accurate records of customer interactions
Qualification
Required
Strong communication and active listening skills
Ability to problem-solve and adapt in a fast-paced environment
Proficiency with computer systems and data entry
Commitment to delivering exceptional customer service
Collaborative mindset with a focus on team success
Benefits
401(k) retirement savings plan with an automatic company contribution as well as matching contributions
Medical, Dental, and Vision along with Prescription Drug Benefits
Health Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
Paid Bonding Leave
15 days of Paid Vacation
56 hours of Paid Sick Leave
10 Paid Holidays
Company
Heidelberg Materials North America
For more than a century, we’ve been supplying cement, aggregates, ready mixed concrete, asphalt and other building materials to markets throughout North America.
Founded in 1997
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Benedikt Zinn
Senior Vice President & CFO
Tony Wright
VP Digital & CIO
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