McLeod Health · 1 day ago
Operator (PRN) - Telecommunications
Florence, SC
Part-time
Onsite
New Grad, Entry LevelMcLeod Health is a locally owned and managed not-for-profit organization providing healthcare services. The Telephone Operator serves as the first point of contact for incoming calls to the hospital, ensuring exceptional customer service and efficient call management while supporting staff and patients.
CommunitiesHealth CareHospitalMedical
Responsibilities
Operators process all incoming and outgoing mail for the hospital, maintain the mail room and correctly identify the correct recipient for all incoming mail
Answer, screen, and route incoming calls to appropriate departments, staff, or patient rooms in a professional and courteous manner
Provide general information to callers, such as hospital hours, visiting policies, and directions, while adhering to HIPAA regulations
Operate a multi-line telephone system and paging system to facilitate hospital-wide communication
Respond to emergency calls promptly, following established protocols to connect callers with medical staff or activate emergency codes
Participate in regular training and continuing education to stay updated with medical practices, standard of work and to enhance clinical skills
Manage incoming calls to a nurse triage line by collecting accurate information and coordinating with healthcare professionals to ensure timely and appropriate care
Other job duties as assigned
Qualification
Required
Excellent verbal communication skills and a professional phone demeanor
Ability to multitask and remain calm under pressure in a fast-paced environment
Strong attention to detail and adherence to confidentiality standards
High school diploma or equivalent required with experience in telephonic customer service or physician office preferred
Preferred
Previous experience in customer service, call center or physician office role preferred
Familiarity with telephone systems and basic computer skills (e.g., Microsoft Office)
Knowledge of medical terminology and hospital operations is preferred
Certification in customer service (e.g., Certified Customer Service Professional) or telephone systems operation (e.g. Cisco, Jabber) is highly desirable
Company
McLeod Health
McLeod Health is a hospital network serving.
Founded in 1906
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bren Lowe
Chief Executive Officer
Donna Isgett
Chief Operating Officer
Recent News
2025-10-09
HealthCareIT News
2025-10-09
2025-09-10
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