Kelly · 1 week ago
Order Fulfillment Specialist
Wilmington, MA
Full-time
Onsite
New Grad, Entry Level
$30/hr - $30/hrZOLL is dedicated to improving patient outcomes with innovative technologies and medical devices. The Order Fulfillment Specialist will serve as a liaison between customers and internal departments to ensure timely and accurate fulfillment of customer orders while managing product backlog and communicating effectively with various teams.
OutsourcingProfessional Services
No H1B
Responsibilities
Deliver excellent customer service as the primary point of contact for the sales team and/or customers, capturing requests and advocating for resolutions that meet customer expectations while acting in ZOLL's best interest
Manage order backlog, ensuring all dates align with the Oracle date usage process and that all orders are available for pick release upon the scheduled ship date
Serve as the point of contact for the Customer Support team to prioritize, expedite, and research order delays
Coordinate the shipment of all rush and priority orders with planning and shipping personnel
Manage communication processes during product and/or parts delays
Work with planning to receive current product lead times and communicate these to the Customer Support team to ensure accurate customer communication
Act as the liaison between Canada, planning, and shipping departments to coordinate customer and internal orders shipping from Chelmsford
Collaborate with planning management to stay informed about material shortages that could impact on-time delivery and communicate these to the Customer Support team
Proactively communicate backorders and order schedule ship date changes to customers
Timely communicate any obstacles encountered to management
Provide feedback and recommendations to improve processes
Qualification
Required
Strong customer service orientation with a passion for pleasing customers
Proficiency in computer applications including Oracle, Microsoft Excel, Word, etc
Exceptional communication and interpersonal skills; ability to effectively and concisely communicate and build relationships
Resolution management skills: ability to resolve escalated issues in a timely manner with strong research ability
Excellent organizational skills and attention to detail; ability to prioritize demands and multitask to complete daily objectives
Ability to prioritize and execute tasks effectively in a high-pressure environment
Experience working in a team-oriented, collaborative environment
Dependable with a strong work ethic
Adaptable to change with a positive attitude
Willingness to work extended hours as needed during fiscal month and quarter-end as defined by management
Benefits
Medical
Dental
Vision
Telemedicine
Term life
Whole life
Accident insurance
Critical illness
A legal plan
Short-term disability
Retirement savings plan
Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave under the applicable state or local plan
Company
Kelly
We’ve been helping organizations find the people they need longer than any other company in the world.
Founded in 1946
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Chris Layden
Chief Executive Officer
N
Nicholas Zuhlke
Vice President, Controller, and Chief Accounting Officer
Recent News
Kelly Services, Inc.
2025-11-08
2025-11-08
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