Talentfactor Inc · 20 hours ago
Customer Support / Order Management
Atlanta Metro
Contract
Onsite
New Grad, Entry Level
$18.38/hr - $18.38/hrTalentfactor Inc is looking for a Customer Support / Order Management professional to assist in processing weekly orders and addressing customer inquiries. The role involves responding to customer communications, resolving order issues, and ensuring compliance with company policies.
Management Consulting
Responsibilities
Respond promptly and professionally to incoming telephone calls chats and tickets
Assist with order problems exchanges edits and tracking
Develop a knowledge of products services etc and effectively convey this information to customers
Understand and resolve compliance issues in accordance with policies and procedures
Be an active team member and support overall teamwork and morale
Adhere to all established procedures policies and safety rules
Maintain established performance levels
Qualification
Required
Order Management experience
Ability to effectively communicate over the phone and via email
Customer service skills and professionalism with a strong ability to diffuse customer concerns
Manage customer issues, analyzing opportunities and providing system and process solutions that meet or exceed Customer expectations
Strong Microsoft Office skills (Excel, Teams)
Proficiency with technical troubleshooting of common computer-related issues
Ability to learn new software quickly
Excellent problem-solving skills
Customer relationship skills
People relationship skills
Company
Talentfactor Inc
Business Consulting and Services
Founded in 2005
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase