Riverdale Mills Corp. · 3 days ago
IT Systems and Desktop Support Lead
Northbridge, MA
Full-time
Onsite
Senior Level
$75K/yr - $100K/yr
5+ years expRiverdale Mills Corporation is one of the largest manufacturers of galvanized and PVC coated welded wire mesh in the world. They are seeking a motivated IT professional to support and manage the core technology environment, focusing on desktop and user support, system reliability, and cybersecurity. The role includes hands-on support for various IT systems and platforms, coordination with external IT partners, and ensuring operational excellence in a manufacturing setting.
IndustrialManufacturingMiningPrecious Metals
Responsibilities
Provide hands-on, on-site support for desktops, laptops, printers, mobile devices, time clocks, and peripherals across office and manufacturing environments
Troubleshoot hardware, software, access, and connectivity issues with an emphasis on responsiveness and uptime
Manage onboarding and offboarding processes, including equipment provisioning, account creation, and access controls
Administer Microsoft 365, including email, user accounts, licensing, security settings, and collaboration tools
Support cloud-based platforms such as iMaint CMMS, inventory control systems, phone systems, and camera security systems
Coordinate with vendors and internal stakeholders to ensure systems are stable, documented, and properly supported
Support and maintain conference room and meeting space audio-visual systems, including displays, cameras, microphones, speakers, and conferencing hardware
Ensure reliable operation of Microsoft Teams and other collaboration platforms in meeting rooms
Troubleshoot and resolve AV issues affecting meetings, training sessions, and executive communications
Coordinate with vendors for AV installation, upgrades, standardization, and equipment replacement
Own day-to-day cybersecurity hygiene, including endpoint protection, multi-factor authentication, patching, backups, and access control
Monitor system health and proactively identify risks to uptime, data integrity, and security
Support incident response activities in coordination with external IT partners
Coordinate IT connectivity and user access related to manufacturing systems, including SCADA and Ignition® interfaces
Work with engineering and external integrators to ensure secure, reliable separation between IT and manufacturing environments
Support documentation and access standards for IT-to-OT interfaces
Serve as the primary internal point of contact for the external IT consulting partner
Track issues, validate completed work, and ensure alignment with internal standards
Coordinate third-party vendors for hardware, telecom, security, and AV services
Maintain documentation of systems, configurations, procedures, and asset inventories
Identify opportunities to standardize equipment, improve reliability, and reduce recurring support issues
Assist with audits, internal reviews, and compliance-related requests as needed
Qualification
Required
5+ years of hands-on IT support or systems administration experience
Strong desktop support background in Windows environments
Experience administering Microsoft 365 and supporting cloud-based business platforms
Practical understanding of cybersecurity fundamentals
Ability to work effectively in an on-site manufacturing environment
Preferred
Experience supporting CMMS, ERP, inventory, or manufacturing-related systems
Familiarity with conference room AV systems and collaboration platforms
Exposure to SCADA or Ignition® environments at an access or coordination level
Experience working alongside managed service providers or external IT consultants
Benefits
Health insurance
Dental
Vision
Life insurance
STD
LTD
401(k)
Profit sharing
Company
Riverdale Mills Corp.
RIVERDALE MILLS CORPORATION is one of the largest manufacturers of welded wire mesh in the world.
51-200 employees
H1B Sponsorship
Riverdale Mills Corp. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageRecent News
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