Foundation Title & Escrow Series, LLC · 1 day ago
Customer Service Liaison
Huntsville, AL
Full-time
Onsite
New Grad, Entry Level
0+ years expFoundation Title & Escrow Series, LLC is seeking a Customer Service Liaison to implement administrative systems and provide support. The role involves responding to customer inquiries, providing administrative support, and coordinating office services.
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Responsibilities
Responds quickly to a multi-line telephone system; answers and routes calls
Greets customers, vendors, job applicants, and other visitors in a courteous, friendly, and timely manner
Provides entry level administrative support including but not limited to data entry, filing, scanning, copying, and coordinating calendars
Sorts and routes mail, correspondence, packages, and messages for timely delivery to appropriate parties
Gives pulled file requests to the appropriate personnel as requested
Processes incoming searches/inquiries via email
Coordinates meetings and organizes catering
Maintains reception area(s) and conference room(s); keeps areas tidy
Coordinates and implements office services (e.g., purchasing of office supplies)
Communicates operating policies to customers and clients
Responsible for presenting and obtaining results from customer surveys
Obtain pictures, testimonials, etc to be used for marketing
Assists with special events
Performs other duties as assigned by supervisor
Adheres to company policies and guidelines
Qualification
Required
A high school diploma is required
No Prior Experience Required
No certifications, licenses, or insurance are required
No prerequisite knowledge is required for this position
Adaptable: displays the capability to adapt to new, different, or changing requirements
Attentive to details
Business fundamentals: recognizes the importance of maintaining privacy and confidentiality of company information, as well as that of customers and co-workers, and complies with intellectual property laws
Critical thinking: uses logical thought processes to analyze and draw conclusions
Customer focused: is pleasant, courteous, and professional when dealing with internal and external customers or clients
Dependable and reliable: displays responsible behaviors at work
Initiative: demonstrates a willingness to work and seeks out new work challenges
Integrity: treats others with honesty, fairness, and respect
Planning and organizing: plans and prioritizes work to manage time effectively and accomplishes assigned tasks
Problem solver: demonstrates the ability to apply critical thinking skills to solve problems by generating, evaluating, and implementing solutions
Professional: maintains a professional demeanor at work
Reading: understands written sentences and paragraphs in work-related documents; can apply what is learned from written material to work situations
Respectful: works effectively with those who have diverse backgrounds
Team player: demonstrates the ability to work effectively with others
Technology: uses information technology and related applications to convey and retrieve information; demonstrates strong computer/typing skills in Microsoft Office, email programs, and internet browsers
Telephone skills, including a pleasant phone voice and etiquette
Verbal communication: maintains open lines of communication with others
Writing: uses standard English to clearly communicate thoughts, ideas, and information in written form
This position requires repetitive use of a keyboard, bending, sitting, squatting, and simple grasping
Company
Foundation Title & Escrow Series, LLC
Our mission is to disrupt the Title Industry by continually challenging conventional thinking, by enhancing the consumer experience, and to ultimately better the lives of our teammates.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Matt Cobb
CFO
✪ Shawna Hulse
Chief Operating Officer
Company data provided by crunchbase