Prairie States Enterprises, Inc. · 6 days ago
Account Manager (full-time / remote / hybrid)
Sheboygan, WI
Full-time
Hybrid
Entry, Mid Level
2+ years expPrairie States Enterprises, Inc. is a third party administrator and benefits industry leader providing medical benefit management services. The Account Manager will manage client relationships, oversee the renewal process, and collaborate with internal teams to enhance service delivery.
Health CareHealth Insurance
Responsibilities
Manages all facets of the renewal process, including presentation of data and results to customer and/or broker
Completes coordination of New Group Implementation, partnering with internal team, PBM’s, Networks, other vendors
Prepares and analyzes standard, ad hoc and Navigator reports as requested by customers and brokers for periodic presentations
Develops proficiency in Deerwalk/Cedargate analytics platform and uses the platform to communicate plan performance. Partner with brokers and consultants to use Deerwalk/Cedargate to help drive plan decisions
Responsible for optimizing the Customer Relationship Management (CRM) platform, ensuring data integrity, and providing user support to drive customer satisfaction and business efficiency
Assists in customer related questions, issues and requests, with the assistance of the internal team when needed
Possesses a thorough understanding of internal reports and plan modeling system in order to educate and assist clients/brokers in their strategic plan design analysis for best performance outcomes
Assists in coordinating communications to customers/brokers on legislative changes, product enhancements, customer updates, etc
Works with the Stop Loss Analyst to negotiate and deliver reinsurance and transplant quotes within deadlines and specifications for renewals
Assists with finalist sales presentations
Writes and reviews Plan Documents and Plan Amendments with the assistance of our legal counsel
Creates clients’ Summary of Benefits and Coverages (SBC’s) documents
Updates the account management activities within the proprietary Account Management & Sales Tracking System
Qualification
Required
Change Management – Accepts, supports, and executes assignments in conditions of change which support attaining department goals
Effective Communication – Demonstrates effective and responsive communications following the appropriate reporting structure
Accountability/Results – Achieves and/or exceeds result based goals that were specific, measurable, and timely
Teamwork – Demonstrates teamwork behaviors and makes positive contributions and which support the achievement of department goals
Customer Satisfaction – Dedicated to the PSE service model and meets or exceeds PSE customer satisfaction expectations in providing exemplary service
Professional Growth – Takes ownership of one's professional growth within one's current position and to advancement at PSE
Preferred
Bachelor's Degree in Sales, Management or Business-related field preferred with 2+ years successful experience in an Account Management role in the Health Insurance arena (i.e. TPA, Agency, or Brokerage firm)
In lieu of a Bachelor's Degree, Associates Degree in Business related area required with 5+ years of successful experience in Account Management role in Health Insurance arena (i.e. TPA, Agency or Brokerage firm)
Current State insurance license(s) or commitment to attain within 1-3 years of employment
Current driver's license with a satisfactory driving record
Benefits
Medical
Dental
Vision
Life
STD/LTD
FSA
Paid Time Off
401k with match
Wellness and exercise membership
Company
Prairie States Enterprises, Inc.
Prairie States is a third party administrator founded in 1989 by Felicia Wilhelm, a visionary nurse practitioner who believed that high-quality health plans can be affordable for both employers and their staffs.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Felicia Wilhelm RN
Founder and CEO
Company data provided by crunchbase