Florida Department of Agriculture and Consumer Services · 5 days ago
Data Processing Manager
Tallahassee, FL
Full-time
Onsite
Mid, Senior LevelThe Florida Department of Agriculture and Consumer Services works to protect the public and strengthen Florida's agricultural economy. They are seeking a Data Processing Manager to oversee desktop support services, manage resources, and ensure compliance with operational procedures.
Government Administration
Hiring Manager
Brandi Wilkins, PMP, FCCM
Responsibilities
Oversee the Florida Department of Agriculture and Consumer Services Desktop Support Services
Establish priorities and determine the allocation of available resources
Supervise and provide assistance, troubleshooting and all levels of support for a variety of desktop and hardware/software products
Monitor work performance of subordinates, provide counseling to develop skills and correct deficiencies, approve time sheets and leave requests, complete performance evaluations, and recommend timely disciplinary actions as needed
Responsible and accountable for managing budget/dollars/resources (staff, vehicles, computers, cell phones, etc.) of any assigned programs in an efficient and accountable manner
Responsible for ensuring that assigned program areas have operational procedures and processes which result in accountability and compliance with division and department policies and procedures
Responsible for administration and support of Microsoft 365 services, as well as the mobile device management (MDM) platform
The MDM administrator will ensure FDACS mobile devices (workstation computers, mobile phones, tablets, etc.) are up to date on operating systems, security updates, and that all devices meet FDACS policies and procedures
Assume a lead role in the planning, testing and implementation of major projects under the supervision of management
Plan, coordinate, and implement asset management processes and procedures that cover all phases of information technology (IT) assets’ lifecycle including procurement, operation, retirement, and disposal
Take leadership role in managing related contracts and vendor relationships
Actively participate in programs related to security and disaster recovery
Responsible for 2nd Level Technical and Administrative Support for the department users, including hardware, software, and communications components
This includes diagnostic evaluation and technical troubleshooting of software and hardware problems
Formulate, coordinate, and ensure standards for desktop hardware and software
Responsible for installation of new desktops, relocation of existing desktops, completion of installation/relocation paperwork, following standards for desktop software, and tracking of licensed products
Qualification
Required
Knowledge of distributed processing operations, procedures, and equipment
Knowledge of problem-solving techniques
Knowledge of computers, operating systems, and software
Knowledge of imaging software (i.e., Microsoft Deployment Toolkit, Intune)
Knowledge of Desktop Configuration Tools such as Intune
Ability to supervise people
Ability to evaluate and resolve user problems
Ability to write, code, test, and debug scripting
Ability to take lead on technical projects
Ability to develop training programs related to distributed processing operations and procedures
Ability to monitor and resolve problems with distributed computer systems components
Ability to identify and define user task needs
Ability to communicate effectively
Ability to establish and maintain effective working relationships with others
Ability to plan, organize and coordinate work assignments
Company
Florida Department of Agriculture and Consumer Services
The mission of the Department of Agriculture and Consumer Services is to safeguard the public and support Florida's agricultural economy by: Ensuring the safety and wholesomeness of food and other consumer products through inspection and testing programs; Protecting consumers from unfair and deceptive business practices and providing consumer information; Assisting Florida's farmers and agricultural industries with the production and promotion of agricultural products; and Conserving and protecting the state's agricultural and natural resources by reducing wildfires, promoting environmentally safe agricultural practices, and managing public lands.
Founded in 1885
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Eric Brown, CISM, PMP, CDPSE
Chief Information Officer
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