Mercer · 1 week ago
Workday AMS Absence Enablement Strategy, Lead Consultant
United States
Full-time
Remote
Mid, Senior Level
$112K/yr - $223K/yr
5+ years expMercer is a global leader in risk, reinsurance, and capital management consulting, and they are seeking a Lead Consultant for their Workday AMS Absence Enablement and Strategy team. This role involves providing functional oversight, mentoring peers, and delivering strategic direction in the Workday AMS Consulting organization.
BankingConsultingEmployee BenefitsFinancial ServicesHuman ResourcesWealth Management
Responsibilities
Triage incoming Absence tickets, confirming scope
Provide initial estimates and validate effort to ensure realistic client expectations
Monitor ticket progression across the Absence workstream for consistency, quality and timely execution
Serve as the functional domain leader, providing guidance, enablement, and ongoing support to consultants
Mentor and coach team members, fostering skill development and knowledge sharing
Partner with Delivery leadership to ensure resource alignment within functional domains
Act as the escalation point and subject matter expert (SME) for complex or sensitive client issues
Assume direct ownership of high-impact or critical tickets when required
Collaborate cross-functionally with other domain leads to ensure seamless client support
Develop and deliver thought leadership content, including webinars, enablement guides, and best practice materials to support AMS clients
Contribute to Mercer AMS packages by driving proactive, one-to-many engagement models
Represent Mercer AMS in industry forums, release overviews, and knowledge-sharing initiatives
Liaise with Mercer’s Career business to align AMS functional expertise with broader Mercer offerings
Identify opportunities to expand client value through additional Mercer capabilities
Partner with Customer Success Managers (CSMs) to proactively identify retention and growth
Qualification
Required
Active Workday Certification in Workday Absence (Workday Pro or Workday Partner certifications)
5+ years of experience as a certified Workday consultant at the level of a subject matter expert
5+ years of post-production support for Workday Absence
Proven ability to mentor, coach, and enable consultants; experience serving as a subject matter expert or escalation point
Ability to connect tactical AMS delivery with broader HR/technology transformation initiatives
Excellent written and verbal communication skills are essential
Passion for exceptional customer service and customer collaboration
Ability to successfully navigate client-facing situations and coordinate support resources
Excellent written and verbal communication skills
Benefits
Health and welfare benefits
Tuition assistance
401K savings and other retirement programs
Employee assistance programs
Company
Mercer
Mercer is a human resource consulting service that includes compensation, employee benefits, communications, and investment consulting. It is a sub-organization of Marsh & McLennan.
10001+ employees
H1B Sponsorship
Mercer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (22)
2023 (19)
2022 (33)
2021 (29)
2020 (20)
Funding
Current Stage
Late StageLeadership Team
Dorothee Gnaedinger
Partner and CEO Mercer Denmark
John Mallozzi
Partner, Global Segment Leader
Recent News
2025-11-05
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