GP Strategies Corporation · 1 week ago
Warranty Project Manager
Warren, MI
Full-time
Hybrid
Mid, Senior LevelGP Strategies Corporation is seeking a Warranty Project Manager to lead and deliver complex, high-volume warranty programs. This role is responsible for end-to-end program execution, stakeholder alignment, and ensuring operational results while managing a national network of Courtesy Dealers.
Enterprise SoftwareOutsourcingSkill AssessmentTraining
Responsibilities
Own end‑to‑end delivery of assigned warranty programs, managing 100–125 affected vehicles per month across inspection, repair, transportation, and return workflows
Establish execution plans, milestones, and operational cadence to ensure on‑time, compliant program delivery
Identify risks, bottlenecks, and capacity constraints early; implement corrective actions to protect timelines and service levels
Serve as the primary escalation point for complex or high‑impact warranty issues requiring rapid resolution
Provide structured twice‑weekly program updates and ad‑hoc executive summaries on program status, risks, and mitigation strategies
Align internal teams, dealers, inspectors, and service partners through clear communication and accountability
Build, manage, and optimize a national network of Courtesy Dealers to ensure sufficient repair capacity and geographic coverage
Assess dealer performance, throughput, and quality; address gaps through coaching, reallocation, or escalation as needed
Maintain strong dealer relationships while enforcing program requirements and performance expectations
Ensure warranty repair claims, documentation, and approvals meet all quality, compliance, and audit standards
Validate warranty data accuracy and confirm adherence to GM/client systems, policies, and controls
Partner with internal compliance and warranty teams to resolve documentation or policy deviations
Operate within the client’s computing environment, ensuring full compliance with security, data, and governance requirements
Support coverage across all U.S. time zones, adjusting operating hours as needed to maintain program continuity
Drive continuous process improvement by identifying operational inefficiencies and recommending enhancements
Qualification
Required
Accountable for leading and delivering complex, high‑volume warranty programs impacting hundreds of vehicles monthly
Own end‑to‑end delivery of assigned warranty programs, managing 100–125 affected vehicles per month across inspection, repair, transportation, and return workflows
Establish execution plans, milestones, and operational cadence to ensure on‑time, compliant program delivery
Identify risks, bottlenecks, and capacity constraints early; implement corrective actions to protect timelines and service levels
Serve as the primary escalation point for complex or high‑impact warranty issues requiring rapid resolution
Provide structured twice‑weekly program updates and ad‑hoc executive summaries on program status, risks, and mitigation strategies
Align internal teams, dealers, inspectors, and service partners through clear communication and accountability
Build, manage, and optimize a national network of Courtesy Dealers to ensure sufficient repair capacity and geographic coverage
Assess dealer performance, throughput, and quality; address gaps through coaching, reallocation, or escalation as needed
Maintain strong dealer relationships while enforcing program requirements and performance expectations
Ensure warranty repair claims, documentation, and approvals meet all quality, compliance, and audit standards
Validate warranty data accuracy and confirm adherence to GM/client systems, policies, and controls
Partner with internal compliance and warranty teams to resolve documentation or policy deviations
Operate within the client's computing environment, ensuring full compliance with security, data, and governance requirements
Support coverage across all U.S. time zones, adjusting operating hours as needed to maintain program continuity
Drive continuous process improvement by identifying operational inefficiencies and recommending enhancements
On‑site Tuesday–Thursday
Flexible scheduling to support regional alignment and nationwide program coverage
Hours may be adjusted to support operations across all U.S. time zones
Company
GP Strategies Corporation
GP Strategies, a Learning Technologies Group Company, is one of the world’s leading talent transformation providers.
Founded in 1959
1001-5000 employees
H1B Sponsorship
GP Strategies Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (3)
2022 (2)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-07-15Acquired
1978-01-13IPO
Leadership Team
Bill Maggio
Co-CEO
Jean-François Vézina
Chief Executive Officer
Recent News
Brandon Hall Group
2025-12-05
Research and Markets
2025-08-13
2025-07-09
Company data provided by crunchbase