Swire Coca-Cola, USA · 2 days ago
Manager, IT Application Support
Draper, UT
Full-time
Onsite
Senior Level
5+ years expSwire Coca-Cola is a family-owned bottling company and one of the largest Coca-Cola bottlers in North America. The Manager of IT Application Support is responsible for leading a team that ensures the stability and performance of enterprise applications, overseeing incident resolution, and driving operational excellence.
Food and BeverageFood ProcessingManufacturingSupply Chain Management
No H1B
Responsibilities
Manage and mentor the Application Support team, including hiring, training, and performance evaluations
Foster a culture of accountability, collaboration, and continuous learning
Oversee incident, problem, and change management processes for critical applications
Ensure timely resolution of escalated issues and adherence to SLAs
Conduct root cause analysis for major outages and implement corrective actions
Maintain accurate system documentation in tools such as LeanIX and ServiceNOW
Develop and manage knowledge base articles for self-service and team efficiency
Ensure traceability for incidents and outages through service desk systems
Partner with business units, vendors, and IT teams to align support activities with organizational goals
Communicate effectively with stakeholders regarding application performance, incidents, and improvement plans
Monitor support metrics and identify trends to improve service delivery
Drive automation and process enhancements to reduce manual effort and improve response times
Qualification
Required
Bachelor's Degree Computer Science, Information Technology, Engineering, or related discipline required
5+ years of experience in IT application support required
2+ years in a leadership role required
Experience with enterprise applications, databases, and integration platforms required
Strong understanding of ITIL processes; ITIL certification preferred
Proficiency with ticketing systems (e.g., ServiceNow, JIRA)
Knowledge of the systems development and application lifecycle management frameworks
Familiarity with cloud-based applications and SaaS platforms
Experience in managing vendor relationships and third-party support contracts
Preferred
ITIL certification preferred
Benefits
Health coverage (3 medical options, dental and vision). 401(k) Retirement Plan w/company match
Health Savings Accounts w/company match
FREE virtual primary care, acute care and physical therapy
FREE Employee Assistance Program
Company paid (vacation, holidays, sick time, bereavement, jury duty, maternity/parental, disability leave and volunteer time)
Discounted & free product
Tuition reimbursement
Opportunities for career advancement
Company
Swire Coca-Cola, USA
With revenues of $3 billion, Swire Coca-Cola, USA produces, sells and distributes Coca-Cola and other beverages in 13 states across the American West.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Rob Gehring
Chief Operating Officer
Trent D. Bingham
VP, HR Business Partners
Recent News
FoodProcessing.com
2025-12-12
2025-10-17
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