Exer Urgent Care · 4 days ago
Personal Injury Manager
El Segundo, CA
Full-time
Onsite
Mid Level
3+ years expExer Urgent Care is the largest urgent care chain in Southern California with over 60 locations. They are seeking a Personal Injury Manager responsible for supporting the growth of their Personal Injury program by developing relationships with law firms and ensuring a successful experience for patients and clinics.
Health CareMedicalPrimary and Urgent Care
Responsibilities
Assist in identifying and proactively pitching qualified law firms on Exer’s lien program, including cold outreach and in-person pitch presentations to law firm staff and surgeons
Maintain detailed notes on communication with all law firms as well as all contact information in CRM
For lunch and learn meetings with law firms, arrange for food
Send signed liens and pre-op orders to clinic staff, alerting them of PI visit and give instructions on workflow
Validate all PI visits are registered accurately with correct law firm and all necessary documentation is accurate to produce medical records and bills
Maintain proactive and consistent daily communication with all PI law firms on status of all signed and unsigned liens and any patients who have not yet visited to drive conversions
Maintain accurate reports on law firms, liens initiated, liens signed, patient visits and dropped patients
Verify all documents are collected and accurate
Translate questionnaire and/or assist Spanish-speaking patients so that documentation is accurate and readily available to our med-legal provider for completion of medical documentation
Assist with preparation of medical records (as trained) and/or serve as a liaison between internal teams (e.g. medical records, billing and ops teams) and law firms to ensure timely delivery of all medical records/bills to law firms
Prepare and present ad hoc and reoccurring reports on PI business metrics
Conform to all applicable HIPAA, Billing Compliance, and organizational safety policies and guidelines
Perform other duties required to help company meet its goals
Qualification
Required
Must be patient-focused and always deliver company's high level of customer service in a compliant, professional, courteous, sensitive and positive manner
Team player who is dependable and accountable with strong sense of urgency
Excellent interpersonal and communication skills (written and verbal) in both English and Spanish with ability to market and promote Exer services on phone and in-person at law firm offices
Ability to multitask and maintain organization and communication within a multi-department working structure
Must be effective at using MS Office software products (i.e. Microsoft Outlook, Word, Excel, Smartsheet)
Must be knowledgeable and effective in using EMR system (i.e. Experity), a CRM system, and DocuSign
High school degree, plus relevant work experience
Minimum of 3-5 years of professional work experience, ideally having worked in an Exer Urgent Care clinic where patient workflow and systems understanding is key to being effective
This position does not directly supervise any employees but will work with multiple departments
Position is in El Segundo
Must maintain a clean and professional appearance
Requires working in an office setting; noise level is low
Ability to stand and sit for 4 hours at a time; use hands to finger, handle, reach
This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management
Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and ability to adjust and focus
Must be able to hear and speak effectively in English and Spanish
Preferred
Knowledge of HIPAA, OSHA and other State and Federal requirements preferred
Company
Exer Urgent Care
--Phishing Alert-- Exer has recently been made aware of a phishing scam using our name and logo.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$6.5M2022-11-09Seed· $6.5M
Leadership Team
James Fay
Co-Founder
Rosanna McCollough
Chief Operating Officer
Company data provided by crunchbase