IONOS Group · 2 weeks ago
Technical Customer Service Representative (f/m/d)
Philadelphia, PA
Full-time
Hybrid
Entry Level
1+ years expIONOS Group is a company that provides dedicated, root, and VPS server products. The Technical Customer Service Representative will support customers via phone, email, and chat, assisting them with technical issues, server setup, and product recommendations.
Cloud Data ServicesInformation TechnologySoftwareWeb DevelopmentWeb Hosting
Responsibilities
Resolving technical customer issues via phone, email and chat while demonstrating both technical proficiency and effective soft skills
Assist customers with setting up and maintaining virtual servers
Troubleshooting a wide range of technical and billing concerns and educating customers about our products and processes
Recommending and selling the right products and services based on customer's business and personal needs
Effectively managing self to meet departmental goals (including efficiency, productivity, customer satisfaction and sales/revenue) and resolve incoming workload efficiently
Qualification
Required
1-2 years of customer service experience with an emphasis on technical support
Strong spoken and written communication skills
Basic understanding of TCP/IP protocols - HTTP, DNS, FTP, SSH, RDP
Basic understanding of web hosting software such as IIS and Apache
Willing to learn and adapt to new technologies in a changing environment
High School Diploma or equivalent
Preferred
Skills in the web hosting environment
Technical education in networking and IT infrastructure
Company
IONOS Group
IONOS Groupis an IT company that provides software, website development, hosting, cloud data, and infrastructure services.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase