Memorial Healthcare System · 2 days ago
Human Resources Shared Services Specialist - Onboarding - FT - Days - MSS
Miramar, FL
Full-time
Onsite
Entry Level
1+ years expMemorial Healthcare System is dedicated to improving health and quality of life for the community. The HR Shared Services Specialist - Tier 1 will serve as the first point of contact, providing front line support and managing HR transactions, particularly focusing on onboarding and employee inquiries.
Health Care
Responsibilities
Manages and processes HR transactions, (including onboarding, transfers, terminations, job and personal data changes, employee verifications and other core HR functional and operational responsibilities.)
Troubleshoots and resolves issues and makes recommendations for process improvements
De-escalate high tension situations while reassuring callers they will receive assistance with the utmost care and attention
Manages incoming calls and ensure first call resolution for basic and complex inquiries
Troubleshoots and resolves issues, and recommends changes for process improvement
Enters and Maintains data in the HR files or HR system to ensure compliance with federal, state and regulatory standards
Responds to questions on human resources policies and procedures, directing employees to self-service options as appropriate
Utilizes case management system tools to respond to written and oral inquiries from employees, leaders, regarding HR questions, issues, problems, and status changes within defined SLAs and quality measures
Qualification
Required
High School Diploma or Equivalent (Required)
Minimum one (1) year experience in Human Resources, or Front Line Call Center/ Customer Service/Shared Services role
Must possess strong customer services orientation with the ability to navigate complex conversations, determine needs and provide solutions satisfactorily
Ability to exercise effective judgement, and sensitivity to callers and potentially difficult situations
Must be extremely organized and detail oriented with the ability to shift priorities as needed
Proven skill at handling stressful issues and interacting with all levels of the organization in a courteous and professional manner
Ability to handle multiple projects simultaneously in a fast paced organization
Independent problem solver or knowledge when to appropriately escalate
Preferred
Associates degree preferred
Company
Memorial Healthcare System
Be at the heart of exceptional care.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Gaden
Chief Executive Officer, Memorial Regional Hospital
Rita Bunch
Chief Operating Officer, Memorial Regional Hospital
Recent News
2025-02-06
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