Spherical Analytics · 1 day ago
Application Engineer - Customer Experience
Houston, TX
Full-time
Onsite
Senior Level
5+ years expContext Labs is dedicated to sourcing, organizing, and contextualizing the world’s climate information. In this role, the Application Engineer will provide technical expertise to support the sale and deployment of Context Labs’ platform products, working closely with sales and product teams to deliver successful outcomes for customers in the oil & gas industry.
AnalyticsBig DataBlockchainMachine LearningSoftware
Responsibilities
Provide technical expertise and perspective to the sales representative(s) to help identify customer objectives and evaluate readiness and product fit throughout the sales process
Lead platform demonstrations to Senior Executives (including C-Suite) from potential customer companies to support the sales team in displaying the capabilities of the Context Labs’ platform
Help the customer and Context Labs’ delivery teams to define technical and scoping requirements for planning and managing successful deployments
Serve as a subject matter expert to evaluate emissions quantification and life cycle assessment (LCA) methodologies and identify the associated data requirements for customers
Assist the Context Labs’ and the customer’s data science and engineering teams to acquire, contextualize, and transform the data
Work closely with the product management teams to stay up to date on the latest offerings and updates and provide feedback from customers to guide the product roadmap
Interface directly with customer technical teams (operations, information technology, and emissions) to field technical queries throughout the sales and deployment processes
Manage the creation of new or distribution of existing technical documentation in support of the sales and deployment cycles
Review customer technical documentation, EPA GHG Emissions Data, and other relevant emission documentation to identify potential sources of greenhouse gas emissions (GHG)
Provide highly responsive customer service and maintain a high level of customer satisfaction, proactively identifying and resolving issues before, during, and after platform deployments
Communicate effectively across a large matrix team to ensure sales, engineering, product management, and leadership are suitably coordinated and informed
Build strong internal and external relationships with professionalism, courtesy, and positivity
Help the customer and Context Labs’ project delivery teams create and manage project execution plans to ensure the deliverables are executed to the highest quality and on-time
Anything else as may reasonably be required by the company
Qualification
Required
5+ years of oil & gas industry operations experience
Exceptional written, presentation, and verbal communication skills
An ability to explain technical subjects to non-technical people
Outstanding ability to think on your feet
Outstanding organizational skills
Significant experience in oil & gas operating facilities (upstream, midstream, or downstream)
Proven ability to take initiative and produce results
Strong ability to collaborate with a diverse team of technical and business personnel
Experience with enterprise software implementations involving complex data integration and migration efforts
High level of proficiency with Microsoft Office Suite, particularly Excel
Preferred
Bachelor's degree in engineering (process/process safety, facilities/operations, mechanical, environmental, or similar related field)
Project Management and/or Agile certification
Solid understanding of Piping & Instrumentation Diagrams (P&IDs), Process Flow Diagrams (PFDs), Cause & Effects Charts (C&E), Electrical One-Lines, Facility Layout Drawings, and similar engineered facility drawings
Prior experience in software, practical understanding of modern application architectures, and/or experience with RESTful API integration
Experience writing SQL queries to extract, analyze, or manipulate data from relational databases
Experience with the Atlassian suite of management tools
Benefits
Context Labs embraces diversity and equal opportunity.
We believe the more inclusive we are, the better our products will be.
Context Labs will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.
Company
Spherical Analytics
Spherical Analytics develops environmental impact solutions that combine blockchain technologies with big data and machine learning.
11-50 employees
H1B Sponsorship
Spherical Analytics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (1)
Funding
Current Stage
Early StageLeadership Team
Bruce Hathaway
CFO
Chris Rezendes
Chief Business Officer
Company data provided by crunchbase