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ServiceNow · 1 day ago

Principal Solution Architect, Workflow (Federal - Top Secret Clearance)

West Palm Beach, FL

Full-time

Hybrid

Lead/Staff

8+ years exp

ServiceNow is a global market leader in innovative AI-enhanced technology, empowering organizations to find smarter ways to work. The Principal Workflow Architect will consult with customers on implementing ServiceNow's Technology Workflow solutions, focusing on driving customer business outcomes and providing architectural guidance.

Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Support pre-sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives, Solution Sales Executives/Consultants, Sales Account Executives, and Partner Sales Organizations

Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a Customer’s technology landscape, while informing customer on governance best practices

Interacts with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices for implementing applications within a Workflow

Design solutions using Technology Workflow solutions for common customer use cases, publishing those use cases (to Solution Consultant, Customer Community, etc.) for broader consumption

Establish mutually beneficial relationships with a Workflow’s product owners and stakeholders, to promote awareness of Workflow Solutions capabilities and roadmaps

Lead office hours, formal presentations, webinars and other learning events tailored to field delivery stakeholders (advisory, delivery, GTM, etc.) to showcase customer use cases and successes

Promotes continuous improvement practices for delivery/engagement materials in partnership with related Customer & Partner Excellence Team

Enable and mentor other members of the ServiceNow delivery team and partner ecosystem

Up to 50% travel annually, driven by customer needs and internal meetings

Qualification

AI integrationServiceNow Workflow solutionsConsultation experienceTechnical architectureServiceNow CertificationsCustomer-centric mentalityVisual design skillsPresentation skillsCommunication skills

Required

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry

At least 8 years of consultation and/or configuration experience related to implementing complex, highly-capable technologies; including integrations and portals

At least 5 years of consultation and/or configuration experience related to implementing the ServiceNow Technology Workflow solution suite

Vast and varied experience across leading Technology software platforms

Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks), while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems

Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success

Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information, and designs comprehensive solutions

Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude

Experience conducting solutions presentations and obtaining customer acceptance to solution design

Strong capabilities in forging trust, engaging a remote or in-person audience

Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams

A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies

ServiceNow Certifications: Certified System Administrator (required or must be achieved within the first 60 days)

At least 2 relevant Certified Implementation Specialist certifications (required or must be achieved within the first 90 days)