Midwestern University · 1 week ago
Technology Support Technician- AZ- Information Technology Services
Glendale, AZ
Full-time
Onsite
Entry Level
1+ years expMidwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The Technology Support Technician is responsible for delivering excellent customer service and technical support to all members of the university, supporting various technologies used in academic facilities and ensuring smooth operation of AV-related technology.
Higher Education
Responsibilities
Support technologies deployed by ITS, this includes desktop productivity applications, computers, laptops, mobile devices, tablets, printers, and other specialized software and hardware
Respond immediately to all emergency type calls that affect student education in the classrooms, lecture halls, and labs
Support all AV-related technology including projectors, microphones, videoconferencing setup, and audio/video on Information Technology Infrastructure
Answer end-user desktop computing questions via telephone and email
Assist in taking incoming calls via the support queue when Support Center staff are not available
Maintain operation of all AV hardware, and display services, and follow proper inventory procedures
Demonstrate the use of technology used in the classrooms, lecture halls, and labs
Serve as point of contact for all faculty and staff to schedule audio-visual services
Assist with repairs completed internally or by external technicians
Participate in the support of outside groups requiring Media Resources services as deemed appropriate by the Midwestern University
Maintain department consumables related to technology ITS must replace
Perform upgrades on computers which include replacing computers and includes all associated peripherals such as printers, scanners, and copiers
Assist end users with high-level application usage questions and technical issues related to services in the classrooms, lecture halls, and labs
Document, track, and monitor problems using an internal ticketing system to ensure resolution
Maintain hardware and software inventory systems up to date
Support special events in which AV technology is used such as graduations, white coat events or any other event that requires AV support
Support all simulation center related technologies including set-up and working at simulation events
Perform other duties as assigned
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or IT related field required or BS degree in another field with 1-3 years of IT experience
Proficiency in Windows OS, Apple OS, Apple IOS, Microsoft Office 365 applications, Outlook, MS Teams, and computer operation is required
Must be able to work with all levels of management and professionally handle technical malfunctions during stressful situations
This individual must have regular, in-person, predictable attendance and be able to work in a constant state of alertness and safe manner
Preferred
Experience with projection, sound engineering, live event audio-visual support, and audio-visual technologies preferred
Benefits
Medical, dental, and vision insurance plans
Life insurance
Short/long term disability
Pet insurance
Flexible spending accounts including healthcare reimbursement and child/dependent care account
Paid holiday’s
Sick/flex days
Personal days
Vacation days
403(b) retirement plan
Tuition reimbursement
Child care subsidy reimbursement program
Identity theft protection
Employee assistance program
Wellness facility on-site with a fully equipped fitness facility
Company
Midwestern University
Founded in 1900, Midwestern University is a not-for-profit graduate institution of higher education offering degrees in the health sciences on two campuses.
1001-5000 employees
H1B Sponsorship
Midwestern University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (8)
2023 (3)
2022 (12)
2021 (12)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Joshua Baker
Vice President and Chief Academic Officer for Optometry, Pharmacy and Veterinary Education
Kathleen Player
Chief Academic Officer and VP of Health Science Education and VP of Clinic Operations
Company data provided by crunchbase