Luminate · 2 days ago
Branch Manager: Baton Rouge
Baton Rouge, LA
Full-time
Onsite
Mid, Senior Level
5+ years expLuminate is a leading financial institution in Louisiana, and they are seeking a Branch Manager to oversee daily operations and manage staff performance. The role involves providing quality service to members, ensuring compliance, and leading community outreach initiatives.
CommunitiesCreditFinancial ServicesNon Profit
Responsibilities
Providing strong leadership and development to the team within their branch
Responsible for all functions related to the management of the branch staff, including but not limited to resolving employee conflict, enforcing accountability standards and policies through coaching or disciplinary action, staffing and scheduling, and performance evaluations
Ensuring new and existing branch staff are adequately trained in all areas and can provide high-quality member service
Overseeing all aspects of membership, including fraud prevention and loss, deposit accounts, and loan and new account queue management to increase profitability and protect Credit Union assets
Handling escalated or complex member concerns professionally, working to resolve issues and mitigate reputation risk
Leading and participating in community outreach initiatives to promote brand visibility and increase engagement
Qualification
Required
5 years of financial institution experience to include a combination of teller and/or contact center with a minimum of 1 year of lending or loan processing experience
3 years of supervisory experience within a financial institution
Must be eligible to be licensed to sell all necessary insurance products
4-year college degree in Business Administration, Finance, or another business-related field. Additional experience may be considered in lieu of meeting education requirements
All candidates must be eligible to be licensed to sell all necessary insurance products
Excellent oral, written, and telephone communication skills
Strong problem-solving, attention to detail, and member service skills
Preferred
Supervisory experience is a plus
Benefits
Medical, Dental, and Vision Insurance with generous employer premium contributions
Health Savings Account with employer contributions for eligible employees
Employer-Paid Group Life Insurance
Voluntary Dependent Life Insurance
Paid Vacation & Sick Leave
15 Paid Holidays, including a Cultural Floating Holiday
401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%
Paid Time Off to volunteer with approved non-profits and charities
Company
Luminate
Unveiling Luminate! We are committed to illuminating the path forward for credit unions in LA. Collaborate. Innovate. Thrive.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Juan Fernández Ceballos, MBA, CUDE
Chief Executive Officer
Abby Trauth
Director of Partnerships & Education
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