AutoAlert · 2 days ago
Account Manager - Quebec, Canada $70,000 - $100,000 + Commission, Bilingual English/French
United States
Full-time
Remote
Mid, Senior Level
CA$70K/yr - CA$100K/yr
5+ years expAutoAlert is a leading provider in the automotive software space, revolutionizing the dealership-customer relationship through their Customer Experience Management platform. The Account Manager role focuses on client retention and success, enhancing client knowledge and usage of the AutoAlert platform while maintaining strong relationships with dealer partners.
AutomotiveCRMData MiningMarketplaceSalesSoftware
Responsibilities
Assume lead point of contact for dealership once dealership has launched
Travel as necessary to maintain in-store dealership presence
Build relationships across key stakeholders in the dealership including Dealer Principal, General Manager, BDC Manager, General Sales Manager, Service Director, and more
Monitor dealership metrics, ROI reporting, and opportunities for utilization with the Dealer Principal or General Manager demonstrating the value of AutoAlert
Consult and strategize with client leadership on a monthly basis
Enhance client knowledge and usage of the AutoAlert programs
Hold dealerships accountable for utilizations
Ensure plans for AutoAlert training within the dealerships are completed and accounts are properly maintained
Complete all relevant administration of paperwork and/or reports required by the dealership and in compliance with AutoAlert’s established policies and procedures
Provide best practices and troubleshooting suggestions
Educate and assist clients how to properly utilize AutoAlert resources and guide customers to the appropriate location for training
Ensure monthly collaboration with dealership leaders, confirming Digital Portal accuracy for affiliated direct mail
Act as liaison within territory to internal sales counterparts, identifying new opportunities through organic referrals
Assist Accounting team with billing inquiries, invoicing, and accounts receivable
Partner with Training team in completing training sessions as needed
Other duties as assigned
Qualification
Required
Bilingual French/English a must
Assume lead point of contact for dealership once dealership has launched
Travel as necessary to maintain in-store dealership presence
Build relationships across key stakeholders in the dealership including Dealer Principal, General Manager, BDC Manager, General Sales Manager, Service Director, and more
Monitor dealership metrics, ROI reporting, and opportunities for utilization with the Dealer Principal or General Manager demonstrating the value of AutoAlert
Consult and strategize with client leadership on a monthly basis
Enhance client knowledge and usage of the AutoAlert programs
Hold dealerships accountable for utilizations
Ensure plans for AutoAlert training within the dealerships are completed and accounts are properly maintained
Complete all relevant administration of paperwork and/or reports required by the dealership and in compliance with AutoAlert's established policies and procedures
Provide best practices and troubleshooting suggestions
Educate and assist clients how to properly utilize AutoAlert resources and guide customers to the appropriate location for training
Ensure monthly collaboration with dealership leaders, confirming Digital Portal accuracy for affiliated direct mail
Act as liaison within territory to internal sales counterparts, identifying new opportunities through organic referrals
Assist Accounting team with billing inquiries, invoicing, and accounts receivable
Partner with Training team in completing training sessions as needed
Other duties as assigned
Strong computer software literacy
Knowledge of market and competition
Consistent track record of achieving personal and team goals
Ability to grow business in a strategic manner including communication generation
Demonstrated ability to engage customers across platforms (video, email, webinar, etc.), maintaining a high standard of confidentiality, organization, and documentation
Ability to work cooperatively and collaboratively with all levels of the organization to maximize performance, creativity, problem solving and results
Adapt in a positive manner to changing priorities and remain calm in a fast-paced environment
Excellent customer-facing soft skills to interact with internal and external customers
Preferred
Bachelor's degree preferred
Minimum 5+ years of high-level automotive experience preferred
Customer service/support experience preferred
Benefits
AutoAlert provides a robust benefits package to eligible employees. Eligibility requirements apply to all plans in the United States and Canada.
Company
AutoAlert
AutoAlert is a data-mining and trade-cycle management platform that provides a marketplace for modern automotive dealership.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2014-04-01Private Equity
Leadership Team
Jeff Cotton
Co-Founder
Tom Walls
CTO
Recent News
Google Patent
2025-05-05
2025-02-16
2025-02-16
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