OCV, LLC · 7 hours ago
Client Onboarding Specialist
Opelika, AL
Full-time
Onsite
New Grad, Entry LevelOCV LLC is a leader in mobile app development for law enforcement and public safety agencies. They are seeking a Client Onboarding Specialist who will be instrumental in managing client relationships and ensuring that products meet client needs through effective project management and communication.
AndroidiOSMobile AppsWeb Development
No H1B
Responsibilities
Assist with client communication, project management, and sales inquiries, working closely with various internal teams to tailor solutions that align with OCV, LLC’s standards
Work directly with Engineering, Sales, Marketing, and Product Development to ensure client needs are fully addressed and operational processes align with company objectives
Oversee product development from concept to release, conducting quality control to ensure products meet client specifications
Work independently to manage all project management tasks, including quality control testing, content gathering, and day-to-day client communications
Create and analyze mobile app usage reports, identifying key areas of client engagement, and present recommendations during client meetings
Lead brainstorming sessions to develop strategies for client retention and relationship-building
Maintain and update operational documentation, including process manuals, SOPs, and client records, ensuring accuracy and completeness
Document action items, track project progress, and report any issues or delays to ensure timely completion of assigned projects
Qualification
Required
Bachelor's degree in Business, Technology, or a related field, or equivalent experience
Authorization to work in U.S. for any employer without sponsorship
Strong written and verbal communication skills
Detail-oriented self-starter with solid time management abilities
Passionate about customer service and strategic problem-solving
Ability to learn quickly and exhibit technical savviness, with a curiosity that drives impact
Benefits
Competitive salary and ability to enroll in a comprehensive benefits package after 90 days.
Opportunity for professional growth, career advancement, and ongoing training & development.
Collaborative and innovative work environment.
10 days of Paid Time Off and 20 hours of Flex Time per year upon hire.
401K Retirement Plan with up to 3.5% company match.
Company
OCV, LLC
At OCV, LLC., we build custom iPhone and Android mobile apps for law enforcement agencies, emergency management agencies, public health departments and custom applications for various businesses throughout the United States.
Founded in 2007
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
E
Eric Halverson
Founder, CEO
Company data provided by crunchbase