TEKsystems · 4 hours ago
IT Senior Service Desk Analyst
Fairview, OR
Contract
Onsite
Senior Level
$30/hr - $38/hrTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions. The IT Senior Service Desk Analyst is responsible for delivering day-to-day IT support to users, ensuring operational excellence in end-user support and contributing to continuous improvement and business engagement.
Information Technology
Responsibilities
Deliver day-to-day IT related support to users across North America
Serve as a proactive liaison between IT and the business
Ensure operational excellence in end-user support
Contribute to continuous improvement, business engagement, and alignment of IT services with Company goals
Support for business applications (e.g. JD Edwards, custom applications, and SaaS)
Act as a liaison between IT department and business units
Analyze service trends, recommend improvements, and promote a consistent, customer-focused technology experience across the organization
Manage the Service Desk system, including queue management, workflow, user and access management, system availability, and user experience
Manage integration with other enterprise applications and IT systems
Manage IT assets, including lifecycle processes
Manage workplace assets (endpoints, licenses, user counts)
Manage escalations between different support levels
Support the creation and maintenance of the IT Service Catalog
Proficient with reporting and analytical tools (e.g. Power BI) for generating dashboards, KPIs, and operational insights
Qualification
Required
Help desk
Help desk support
Troubleshooting
Windows
office 365
asset management
kpi
Manage the Service Desk system, including queue management, workflow, user and access management, system availability, and user experience
Manage integration with other enterprise applications and IT systems
Manage IT assets, including lifecycle processes
Manage workplace assets (endpoints, licenses, user counts)
Manage escalations between different support levels
Support the creation and maintenance of the IT Service Catalog
Strong communication skills, both written and verbal
Proficient with Windows OS, Microsoft 365, network concepts, and common business applications
Proficient with reporting and analytical tools (e.g. Power BI) for generating dashboards, KPIs, and operational insights
Preferred
Workplace IT Certifications (MS-900, Comp TIA+, MCSA)
ITIL V3/V4 training (certification preferred), with practical application of ITIL practices
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase