Sparkrock · 2 weeks ago
VP of Customer Success (OTE CAD $250,000/year), Sparkrock
United States
Full-time
Remote
Director/Executive
CA$250K/yr - CA$250K/yr
15+ years expSparkrock is a company that helps social benefit organizations reach their full potential through technology. They are seeking a Vice President of Customer Success to lead a customer-first organization focused on retention, expansion, and long-term customer value, while driving predictable renewals and ARR growth.
Enterprise Resource Planning (ERP)Human ResourcesInformation TechnologySoftware
Responsibilities
Develop and execute a customer success strategy that enhances engagement, retention, and expansion
Lead and mentor a team of CSMs, ensuring they have the tools and processes to drive measurable impact
Own customer health metrics, proactively identifying risks and opportunities for growth
Drive revenue expansion through upsells and cross-sells, ensuring a structured approach to growing ARR
Collaborate cross-functionally with Sales, Product, and Support, aligning teams for a seamless customer journey
Create and implement scalable playbooks and engagement models to improve operational efficiency
Leverage data-driven insights to continuously optimize customer success initiatives
Qualification
Required
Minimum of 15 years of experience in customer success, account management, or a related field
15+ years in a leadership role (Sr Director, VP, SVP, COO), managing a team of CSMs
Proven track record of revenue growth through renewals, upsells, and customer expansion
Experience in SaaS and subscription-based business models
Experience with ERP solutions and their role in customer operations
Expertise in Salesforce and familiarity with customer success tools
Strong operational and strategic mindset, with a focus on scalability and process improvement
Background in K-12, Nonprofits, or Health & Human Services industries
Preferred
Experience in private equity-backed or high-growth SaaS companies
Strong account management background alongside customer success expertise
Benefits
We are 100% remote and global. Live your best life wherever that may be, and never lose out on career opportunities because of it
Flexible work hours. We work asynchronously and don’t care when you’re online, just that you deliver great results and are there for our customers
We are dedicated to your growth with consistent and meaningful feedback, support in achieving your personal career goals, and access to leading-edge tools, playbooks, and technology to amplify your experience
Introductions to thought leaders in the space and webinars on cutting-edge tech hot topics
Stipend to help set up your ideal home office
Focus on culture: coffee chats, happy hours, cooking classes, book clubs, and more!
Company
Sparkrock
Sparkrock provides Finance, Workforce Management, Payroll and Employee Scheduling software for Nonprofits, Human Services Agencies.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-06-23Acquired
Leadership Team
Colin Dickinson
Board Advisor
Diana Budreau
Client Success Director
Recent News
2025-09-25
Company data provided by crunchbase