Liberty Group South Africa · 4 hours ago
Director, Vendor Performance Management
Downey, CA
Full-time
Onsite
Senior Level, Lead/Staff
$150K/yr - $230K/yrLiberty is a company committed to sustaining energy and water for life, seeking a Director of Vendor Performance Management. This role is responsible for overseeing vendor relationships, ensuring performance aligns with strategic objectives, and driving continuous improvement in vendor services.
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Responsibilities
Oversee key vendor relationships across infrastructure, application, and IT operations, ensuring alignment with IT and business priorities
Lead monthly and quarterly business reviews (QBRs) to track performance, discuss improvements, and align roadmaps
Maintain productive and collaborative working relationships with vendor partners and internal stakeholders
Oversee enterprise vendor performance framework, including KPI standards and escalation protocols
Oversee vendor performance against contractual commitments and lead reviews with IT leadership to address trends and improvement opportunities
Monitor IT incident and service trends in coordination with ITSM leads
Lead contract renewals and major negotiations in partnership with Procurement and Finance, ensuring consistency with governance and financial objectives
Support enforcement of service penalties or bonus clauses tied to performance
Lead the resolution of escalated vendor performance issues and coordinate root cause analysis with vendors
Ensure vendors meet compliance and audit requirements
Ensure vendor services and delivery models remain aligned to operational priorities and evolving IT support requirements
Identify opportunities for vendor-led innovation, cost reduction, and service improvement
Recommend and implement vendor improvement or remediation plans
Qualification
Required
Experience with establishing and delivery of IT Application and Infrastructure managed services
Solid understanding of vendor governance models, performance scorecards, and escalation management
Experience coordinating QBRs, tracking SLAs/KPIs, and driving corrective action plans
Familiarity with RFI/RFP processes and vendor selection best practices
Ability to work closely with Procurement, Legal, and Finance during contract review and negotiation
Experience in identifying cost-saving opportunities through vendor consolidation or renegotiation
Knowledge of risk, compliance, and audit requirements related to third-party services
Strong communication, organizational, and issue-resolution skills
Experience in tracking and reporting on vendor spend, including utilization and capacity planning
Preferred
Proficiency in vendor performance tracking tools or contract lifecycle management platforms is an asset
Certifications such as CSMP or CPSM are advantageous
Benefits
Company funded Pension program
401k with Company match
Full insurance benefits (health/dental/vision/life)
Collaborative environment with a genuine flexible working policy
Share purchase/match plan
Defined Contribution savings plan
Top Talent Program
Volunteer paid days off
Employee Assistance Program
Achievement fund
Company
Liberty Group South Africa
At Liberty we believe that knowledge shared can change people's realities, every day.
Founded in 1957Gauteng, NA - South Africa, ZAF
5001-10000 employees
Funding
Current Stage
Late StageRecent News
Seattle TechFlash
2025-04-02
Company data provided by crunchbase