Winebow · 2 days ago
Customer Service Professional
Glen Allen, VA
Full-time
Hybrid
Entry, Mid Level
2+ years expWinebow is committed to fostering a diverse and inclusive work environment. The Customer Service Professional will provide support for customers, sales representatives, and management, ensuring high levels of customer satisfaction through effective service and problem resolution.
WholesaleWine And Spirits
Responsibilities
Delivers outstanding customer service to all internal and external clients
Resolves product or service problems by clarifying the customer’s issues, determining the cause, selecting and explaining the best solution to solve the problem, expediting the correction or adjustment, following up to ensure resolution
Processes and coordinates routine and special customer order transactions
Maintains a current working knowledge of Winebow products
Works closely with Winebow’s Sales staff, providing support and feedback regarding communication with clients
Provides phone coverage and support for sales staff and their clients as needed
Responds to emergency orders and customer service issues in a timely manner
Assists/attracts potential customers by answering product and service questions, suggesting information about other products and services when appropriate
Must be a team player, able to effectively prioritize and multi-task, and work well under demand to meet deadlines
Meets agreed upon goals and objectives effectively and in a timely manner
Arrives to work, appointments, meetings, and other work-related functions on time and as scheduled
Performs other duties as assigned
Maintains relationships and favorable contacts with current and potential accounts
Resolves customer issues/problems
Follows all safety policies and procedures; communicate hazards and/or suggest improvements to Manager
Front Desk reception coverage as required
Qualification
Required
High School Diploma or GED; College Degree Preferred
Minimum two years of Customer Service experience
Prior Computer and Phone Customer Service experience in luxury goods sector Required
Computer proficiency in WORD, EXCEL, and OUTLOOK programs
Excellent interpersonal and communication skills
Demonstrated effective written and oral communication skills
Preferred
Experience in the wine industry and/or wine knowledge preferred
Benefits
Medical
Dental
Vision
Life
AD&D
401k with company match
Employee purchase program (where licensed)
Paid time off
Company
Winebow
At Winebow, our vision is to inspire a passion for fine wine and spirits nationwide.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-01Series Unknown
Leadership Team
Ian Downey
Executive Vice President - Winebow Imports
Recent News
2025-08-26
Company data provided by crunchbase