Mercedes-Benz of Tucson · 3 days ago
Mercedes Benz Service Advisor
Tucson, AZ, 85715, US
Full-time
Onsite
Mid Level
3+ years expMercedes-Benz of Tucson is part of Chapman Automotive Group, a leading automotive group in Arizona and Nevada, dedicated to providing exceptional vehicle ownership experiences. They are seeking experienced Service Advisors to educate customers on maintenance and repairs, ensuring excellent customer service in the Service Department.
Retail
Responsibilities
Schedule, confirm and prepare for customer appointments, ensuring an efficient service experience
Determine vehicle needs based on customer feedback, vehicle inspection, and current mileage to make service recommendations
Produce repair orders for customers, including cost and time estimates, with full transparency
Obtain customer authorization for services and process payments
Communicate regularly with technicians and parts associates to ensure timely completion of work to update customers if additional repairs are needed
Follow-up with customers on the status of their vehicle and satisfaction of service
Qualification
Required
A minimum of 3 years of prior automotive Service Advisor/Writer experience is required
Excellent interpersonal and customer service skills, in person and over the phone
Strong time management and organizational skills
Collaborative and works well with others to achieve department goals and meet customer needs
Demonstrated ability to achieve sales goals
Must have a valid driver's license and clean driving record
Must pass a pre-employment background check and drug screen
Preferred
Mercedes Benz or other High Line experience
Benefits
Comprehensive Health Coverage: Essential medical, dental, and vision plans with low cost premiums and minimal out-of-pocket costs.
Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.
Company
Mercedes-Benz of Tucson
Browse vehicle specials, shop for new and used Mercedes-Benz cars and vans, schedule service, and order genuine Mercedes-Benz parts online through Mercedes-Benz of Tucson in AZ.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase