Aditi Consulting · 18 hours ago
Careers Operations Specialist
Atlanta, GA, United States
Full-time
Onsite
New Grad, Entry Level
$20/hr - $23/hr
0+ years expAditi Consulting is a company that specializes in consulting services, and they are seeking a Careers Operations Specialist to provide customer support related to Net services and billing inquiries. The role involves resolving service complaints, monitoring customer interactions, and reporting on help desk activities.
AppsConsultingInformation TechnologySoftware Engineering
Responsibilities
Providing information and direction for customers regarding Net services, operating rules, integrated billing, and general authorization and chargeback transaction research
Approve the resolution of customers’ service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills
Act as escalation point for clients/customers
Approve the referral of unresolved customer grievances to designated departments for further investigation
Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
Solicit sale of new or additional services or products
Report on help desk activities to executive level management
Qualification
Required
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills
Strong ability to work independently and manage one's time
Strong ability to accurately document and record customer/client information
Previous experience with computer applications, such as Microsoft Word and PowerPoint
High School Diploma or GED required
0-3 years financial services related experience required
Preferred
credit/debit card experience
Benefits
Medical
Dental
Vision benefits
Health savings accounts with qualified medical plan enrollment
10 paid days off
3 days paid bereavement leave
401(k) plan participation with employer match
Life and disability insurance
Commuter benefits
Dependent care flexible spending account
Accident insurance
Critical illness insurance
Hospital indemnity insurance
Accommodations and reimbursement for work travel
Discretionary performance or recognition bonus
Sick leave
Mobile phone reimbursement
Company
Aditi Consulting
Aditi Consulting is a firm that stays abreast of offering technological solutions, project management and digital transformation.
1001-5000 employees
H1B Sponsorship
Aditi Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (44)
2023 (25)
2022 (26)
2021 (24)
2020 (30)
Funding
Current Stage
Late StageLeadership Team
Raja Narayana
President & CEO
Pradeep Singh
Chairman
Recent News
bloomberglaw.com
2025-10-16
Company data provided by crunchbase