Qcells North America · 1 day ago
Operations & Maintenance Analyst
San Francisco, CA
Full-time
Onsite
Senior Level
$85K/yr - $105K/yr
5+ years expQcells North America is a leading manufacturer and provider of solar photovoltaic products and solutions. They are seeking an Operations & Maintenance Analyst to lead remediation efforts for orphaned solar customers and ensure effective resolution of customer issues while maintaining relationships with O&M partners and regulatory stakeholders.
Responsibilities
Design and implement an interconnection process where Enfin can take over the processing of the interconnection application on behalf of the installer
Map out and deliver interconnection timelines and process for each utility that we have active customers
Oversee utility relationships to deliver timely PTO's but working collaboratively with Utility representatives
Develop and maintain productive relationships with our O&M partners & regulatory stakeholders for sustainability and successful project/customer mitigation
Manage a pipeline for our O&M partners to ensure projects are completed within the standards of our customers’ expectations; satisfaction and adherence to Service Level Agreements (SLA) and Service Level Objectives (SLO)
Lead project remediation efforts for orphaned solar customers, ensuring timely and effective resolution of customer concerns
Investigate and resolve customer complaints, concerns, and issues related to solar system installation, maintenance, and performance
Serve as the primary point of contact for customer-facing teams, providing regular updates and ensuring transparent communication throughout the remediation process
Perform outbound calls to O&M partners to deal with the complaint process to the customer's desired resolution
Develop and maintain databases and spreadsheets
Analyze data related to customer issues, remediation efforts, and system performance to identify trends and areas for improvement
Ensure compliance with company policies, industry regulations, and relevant laws
Follow up on inbound calls or emails to positively manage both our customers and business partners’ relationships
Schedule regular meetings, discussions, and teleconferences to strengthen the relationship with our O&M partners
Address any customers’ concerns or escalations promptly, professionally, and accurately
Raise any business partners’ concerns to the Ops Leadership team promptly
Review and analyze our O&M partners' performance and behavior to address potential risks
Identify opportunities for business growth in our Ops Leadership team
Review loan documents, PV designs, and installation contracts for accuracy and completeness
Perform fraud verification activities to ensure the validity of PII
Qualification
Required
A bachelor's degree in business or other related field with a minimum of 5+ years of professional work experience including 4+ years' work experience with B2B2C in the solar industry, particularly in O&M, customer service roles or operations
Experience with project management tools and methodologies, engineering, utility requirements, and installation requirements required
Solar Industry operations experience in PPA/leases and/or loans, PMP or other project management experience, as well as utility experience; strong knowledge of utility regulations and tariffs
Strong analytical and problem-solving skills
Ability to work independently and collaboratively as part of the team
Stupendous understanding of solar system design, engineering & utility requirements, production, installation and maintenance
Develop and implement remediation plans for O&M issues
Strong written and oral communications including negotiation skills
Perform production and utility bill analysis, ROI investigation
Ability to influence and direct third-party providers to execute and remediate projects in a timely and cost-effective manner
Demonstrated track record of successfully working on multiple projects and activities at one time; must possess the ability to work effectively under pressure, meet strict deadlines, and complete assignments with little oversight
Excellent time management and prioritization; enjoy operating in a dynamic and fast-paced environment
Identify areas for process improvement and present solution proposals to Ops Leadership
Ability to manage multiple stakeholders and priorities, collaborate with compliance, O&M providers, and cross functional teams
Advanced working skills set with Salesforce, Tableau, and MS Office (specifically Excel and PowerPoint) including advanced Excel formulas (VLOOKUP, if statements, pivot tables)
Ability to interpret complex regulatory and tariff documents
Strong understanding of utility corrections and kickbacks and track record of successful mitigation
Company
Qcells North America
Qcells is a renowned complete energy solutions provider in solar cell and module, energy storage, downstream project business and energy retail.
501-1000 employees
H1B Sponsorship
Qcells North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (14)
2023 (8)
2022 (15)
2021 (4)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Danielle Merfeld
EVP and Global Chief Technology Officer
Taerim Kim
HR Generalist (Global CTO Org)
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