ITCON Services · 1 day ago
Training Manager
Nashville, TN
Full-time
Onsite
Senior Level
5+ years expITCON Services is seeking a strategic Training Manager to lead the learning and development division for the National Coordination Center of U.S. Immigration and Customs Enforcement. The role involves designing and delivering comprehensive training curricula, ensuring compliance with federal standards, and supporting the training of analysts for mission-critical operations.
Business IntelligenceCyber SecurityInformation TechnologyManagement ConsultingSoftware
No H1B
U.S. Citizen Only
Responsibilities
Build Mission-Ready Analysts: Design and deliver a comprehensive training curriculum that goes beyond system navigation. You will train staff to 'elicit necessary information' and provide 'autonomous analysis' that supports time-sensitive arrest and enforcement decisions by ICE Officers
Manage Federal Compliance: Oversee strict adherence to DHS mandatory training standards. You will track and certify 100% completion of Information Assurance (IAAT), Privacy, and Records Management training for all personnel prior to system access
System & Automation Training: Develop technical training modules for mission-critical law enforcement systems (e.g., EARM, ACRIMe) and new automation tools, ensuring staff can effectively utilize data to support public safety investigations
Rapid Response Curriculum: Maintain operational agility by deploying 'refresher or re-training' sessions within 45 days of any changes to federal regulations, Agency policies, or the Immigration and Nationality Act (INA)
Partner Support: Assist the 287(g) Division by tracking and monitoring the training and credentialing status of Designated Immigration Officers (DIOs) nationwide
Qualification
Required
Must be a United States Citizen
5+ years of experience managing training programs, preferably in a government, law enforcement, or high-volume contact center environment
Mastery-level English proficiency with the ability to express complex information 'spontaneously, very fluently, and precisely'
Experience creating and maintaining audit-ready training records (dates, locations, certifications) for government submission
Ability to pass a rigorous Background Investigation conducted by the Office of Professional Responsibility (OPR-PSU)
Preferred
Experience with DHS/ICE systems such as EARM, ACRIMe, or similar federal case management platforms
Background in instructional design for call center or law enforcement operations
Company
ITCON Services
ITCON Services is a consulting firm that helps with innovative technology and management solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase