Simera · 3 weeks ago
Account Manager (Remote) ops
United States
Full-time
Remote
Mid LevelSimera is a dynamic startup focused on healthcare solutions, and they are seeking a proactive Account Manager to manage client partnerships across their network of clinics. The role involves relationship management, project management, and ensuring client satisfaction through effective onboarding and support.
Artificial Intelligence (AI)Human ResourcesRecruitingService IndustryStaffing AgencyTraining
Responsibilities
Serve as the primary relationship owner for assigned clinics/accounts
Build strong, trust-based relationships with clinic stakeholders
Run monthly and quarterly client calls to review performance, updates, and action plans
Lead onboarding of new clinics, ensuring a smooth implementation and adoption process
Manage day-to-day needs of assigned accounts and ensure timely resolution of issues
Oversee rollout of product/software updates to clients
Handle claim denials and process credits based on defined criteria
Work closely with internal teams to ensure claims, billing, and insurance processes run smoothly
Operate effectively in a fast-paced, scrappy environment with rapidly evolving processes
Identify gaps and propose improvements to increase efficiency and client satisfaction
Qualification
Required
Experience in account management, client success, operations, or project management
Strong understanding of insurance, billing, and claims processes—healthcare background is a plus
Exceptional communication and relationship-building skills
Highly organized with strong multitasking and prioritization abilities
Comfortable working autonomously, taking initiative, and managing ambiguity
Preferred
Startup experience strongly preferred
Company
Simera
AI-based global talent matchmaking platform with a deep-data approach that ensures the best talent while cutting up to 70% in labor costs
Founded in 2022
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Joseph Kling
Co-Founder
Company data provided by crunchbase