Crisis Services (of Erie County) · 6 days ago
Program Director, Advocate Department
Suicide Prevention & Crisis Service, Inc. - Buffalo, NY 14207
Full-time
Hybrid
Lead/Staff, Director/Executive
$70K/yr - $70K/yr
4+ years expCrisis Services is a 24-hour comprehensive crisis center and community resource that provides vital support for survivors across Erie County. They are seeking a dynamic Advocate Department Program Director to lead a multidisciplinary team in delivering high-quality, survivor-centered services while overseeing grants, budgets, and community partnerships.
CommunitiesHealth CareMental HealthNon ProfitTraining
Responsibilities
Lead, mentor, and support the Advocate Department’s management team, staff, and volunteers
Oversee operations of all department service areas including Case Management, Prevention Education, 24/7 Hospital Response, and the SAFE Program
Manage grants from application to reporting, ensuring compliance and maximizing funding opportunities
Partner with Fiscal to develop, monitor, and steward departmental budgets
Build and sustain collaborative relationships with hospitals, law enforcement, schools, and community partners
Chair the Erie County Rape Crisis Advisory Committee and engage in community‑wide advocacy efforts
Represent Crisis Services through media interviews, trainings, and educational events
Champion trauma‑informed, survivor‑centered practices and maintain strong quality assurance standards
Participate actively in Crisis Services’ Leadership Team and provide 24-hour consultation support to on‑call managers
Qualification
Required
Master's degree in social work, psychology, counseling, public health, community nursing, or related field OR a comparable combination of education and experience
Minimum 4 years of professional experience, including at least 2 years of direct service experience in social work, public health, sexual violence prevention, or related fields
At least 2 years of supervisory experience leading teams
Demonstrated success navigating complex budgets and managing grants
Strong communication, public speaking, problem‑solving, and organizational skills
Deep commitment to trauma‑informed care and survivor-centered leadership
A valid NYS driver's license and access to a usable vehicle
Benefits
Competitive pay with regular annual increases
Paid training and professional development opportunities
Generous paid time off and paid meal breaks
Employee self-care and wellness supports including Calm app subscription for all employees and their family members
Quiet Room, Exercise Room and Lactation Room onsite
Great health insurance coverage w/generous employer premium contribution
$300/year Flexible Spending Account provided by agency
Access to dental, vision and other ancillary insurance coverage options
403(b) plan w/employer contribution after 1 year of service
Eligibility for Public Service Loan Forgiveness Program
Company
Crisis Services (of Erie County)
Crisis Services is a not-for-profit agency based in Buffalo, NY and we are hiring! Apply for a full-filling position with us today.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jessica C. Pirro
President/CEO
Recent News
Buffalo Business First
2025-03-25
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