National Park Service · 1 day ago
Visitor Services Assistant (Seasonal)
Springfield, MA
Full-time
Onsite
Entry Level
1+ years expThe National Park Service is seeking a Visitor Services Assistant to serve as a representative to answer questions and offer guidance to visitors. This role involves monitoring sites, maintaining relations with park partners, and providing visitor services throughout National Parks.
Amusement Park and ArcadeAssociationCommunitiesGovernmentLeisureNatural ResourcesNon ProfitParks
No H1B
U.S. Citizen Only
Responsibilities
Provide visitor services including patrol, roving, fixed post assignments and public programs
Participate in day-to-day operation of a seasonal contact station
Site monitoring, and resource protection
Operates two-way radio equipment
Responds verbally to visitor inquiries, offering information and guidance
Public can include individuals who are distressed, confused, frustrated, difficult or even hostile
Monitors special use permits and maintains good relations with partner organizations, concessions and stakeholders
Educates customers regarding rules, regulations, and safety concerns to ensure visitor safety and resource preservation
Direct visitors and the public with problems, questions, or complaints to appropriate resources
Assists in medical or other emergencies up to level of training
Provide informal interpretation and public orientation to a park or recreation area (e.g. current events, resource management or environmental projects, and overview of areas natural, cultural, and/or historical resources)
Provide information to the public using information or materials on management policies and legislative updates on issues affecting the natural, historical, and/or cultural preservation of the area
Operate general computer software programs such as word processing, spreadsheet, or database
Gather information from reporting parties concerning accidents/incidents within the area to notify appropriate personnel
Assess a situation to determine the appropriate response in accordance with policy guidelines
Qualification
Required
U.S. Citizenship required
Appointment subject to background investigation and favorable adjudication
Males must meet Selective Service Registration Act requirement
Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program
Occupancy of government quarters may be required
You may be required to wear a uniform and comply with the National Park Service uniform standards
You may be required to work on-call, evenings, weekends, holidays, overtime and/or shift work
You may be required to operate a government (or private) motor vehicle as part of your official duties
To qualify for this position at the GS-04 level, you must possess one of the following: One year of progressively responsible clerical, office, or other work that indicates your ability to acquire the particular knowledge and skills needed to perform the duties of a Visitor Services Assistant. General experience includes greeting the public, disseminating information, providing directions and fee collection. -OR- Two years of education above high school (60 semester hours or 90 quarter hours). This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university. -OR- Equivalent combination of experience and education that, together, equal 100% of the qualification standards listed above when combined
To qualify for this position at the GS-05 level, you must possess one of the following: One year of specialized experience equivalent to the GS-04 level in the federal service. Specialized experience demonstrates the knowledge, skills, and abilities to perform successfully the duties of a Visitor Services Assistant. Specialized experience includes providing information or assistance to the public in a business or recreation setting; instructing groups of people or individuals; compiling and analyzing information to report; greeting the public, disseminating information, providing directions, fee collection, and using software programs such as, word processing, spreadsheet, or database (e.g. Excel, Access, Word, or similar operating systems). -OR- Four years of education above high school (120 semester hours or 180 quarter hours). This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university. -OR- Equivalent combination of experience and education that, together, equal 100% of the qualification standards listed above when combined
Credit will be given for all appropriate qualifying experience
To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking
If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in the interpretation of foreign education programs and that (1) deemed your education equivalent to that gained in an accredited U.S. education program, or (2) given full credit for courses at a U.S. accredited college or university
Benefits
Comprehensive benefits package
Company
National Park Service
National Park Service is an american government organization that helps to preserves, protects, and shares national parks.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$27.5MKey Investors
Federal Highway Administration
2023-07-06Grant· $27.5M
Leadership Team
Alan Turnbull
Partnership and Communications Specialist
Amy Roache-Fedchenko
Partnership Program Coordinator
Recent News
2025-12-24
bloomberglaw.com
2025-12-13
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