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Pyramid Consulting, Inc · 1 month ago

Web Content Manager - HS

Pleasanton, CA

Full-time

Hybrid

Mid Level

Pyramid Consulting, Inc is seeking a Web Content Manager to engage with large stakeholder groups to identify research needs and advocate for user research throughout the solutioning process. The role involves conducting user interviews, synthesizing findings, and making impactful user-centered experience decisions while collaborating with various teams.

ConsultingInformation TechnologyLegalProfessional ServicesSoftwareStaffing Agency

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Engages with large stakeholder groups to identify research needs and evangelize for appropriate user research early and often in the solutioning process

Synthesize cross experience findings and results, which may be done by other team members or secondary research sources, with keen eye to inform and influence decision making, advocating for user and identifying trade-offs as needed

Comfortable presenting to large stakeholder groups

Conducts user interviews and research, from goals/needs assessment all the way to summative evaluations

Using qualitative and connecting quantitative data to inform results to guide and make impactful user-centered experience decisions

Suggests and pilots internal work process efficiencies that the team can align to

Works to build a collaborative, end-to-end engagement process both internally and externally with teams so that user research is a trusted partner early-on and through-out the product development cycle in reflecting consumer and business values

Advocates for meaningful use even when it might not be popular

Utilizes/Draws from personas to carry out research and heuristic analysis

Writes, moderates and reports on usability studies using established testing methodologies and configurations

Creates test plans for straight-forward and complex projects

Evaluates and integrates feedback from stakeholders to create moderators guides for testing

Works independently and/or with stakeholders to create participant recruiting screeners

Conducts qualitative and quantitative analysis of testing results using standard methodologies

Develops recommendations based on test results

Reports on test results

Conducts and coordinates Usability tests using standard and best practice testing methodologies and configurations

Coordinates testing logistics including recruiting, incentives, parking validation, locations (room scheduling, may be multiple locations, or outside vendor)

Sets up and tears down usability lab and observation room(s) including configuring the software and computer hardware (camera, laptop, networking, cables, etc.)

Recruits participants as needed

Manages overall experience of participants- escorting them to and from the testing room and handling incentives

Provides support for creating test stimuli - producing cards for card sorts, basic HTML clickpaths, or paper prototypes

Arranges testing materials - ensuring that there are an appropriate number of collated copies of moderator's guides and participant demographics for the test and observation rooms

Adheres to our compliance practices for user and data protection

Strong ability to be self-organized and proactive in suggesting and bringing about positive change

Ability to juggle multiple, concurrent projects and collaborate toward maturing the user research processes for the team

Qualification

User researchUsability testingQualitative analysisQuantitative analysisStakeholder engagementSelf-organizationProactivityCollaboration

Required