Nexthop AI · 1 day ago
Technical Writer
Santa Clara, California, United States
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expNexthop AI is a team of industry-leading professionals dedicated to building innovative solutions for large-scale AI deployments. They are seeking an experienced Technical Writer to collaborate with cross-functional teams and develop customer-facing technical product documentation, ensuring clarity and accuracy in content tailored for various audiences.
Artificial Intelligence (AI)Cloud Data ServicesIT Infrastructure
Responsibilities
Collaborate with cross-functional teams—hardware and software engineers, product managers, technical support engineers, customer engineers—to gather technical information, verify content accuracy, and convert it into different forms of technical content
Develop and maintain customer-facing technical product documentation, including configuration guides, product manuals, CLI guides, release notes, and training material
Ensure that our technical content is timely, clear, concise, and actionable, and tailored for our target audiences—network architects, operators, and data center engineers
Practice and implement documentation standards, best practices, templates, versioning and style guides
Create and / or polish content for our corporate website, blog, and customer portal
Leverage AI tools and automation workflows to make content development and editing more effective and efficient and content easily queryable by users
Qualification
Required
8+ years of experience as a technical writer, content developer, or similar role
Strong background in networking and familiarity with data center technologies
Exceptional writing, editing, and proofreading skills
Ability to use AI tools and automation for productivity improvement
Hands-on lab skills to independently trial product configuration, operational commands; etc is a big plus as this translates to better written material for the customer
Excellent collaboration skills and experience of working with cross-functional teams—both local and remote
Ability to translate complex technical concepts into clear, concise, and customer-friendly content
Working knowledge of modern enterprise documentation platforms such as Docusaurus, Document360, or Gitbook, and structured authoring tools such as DITA, Markdown, or Oxygen
Demonstrated experience of using AI tools to assist with information retrieval, research, content creation, and process automation
Experience of creating technical documentation for networking products—both hardware and software
Preferred
Familiarity with modern headless CMS solutions such as Contentful, Sanity, and Strapi, and web technologies such as Wordpress, HTML/CSS, and Javascript/React would be a big plus
Company
Nexthop AI
Nexthop AI provides AI infrastructure and custom networking solutions for cloud operators.
51-200 employees
H1B Sponsorship
Nexthop AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
Funding
Current Stage
Growth StageTotal Funding
$110MKey Investors
Lightspeed Venture Partners
2025-03-25Series A· $110M
Leadership Team
Anshul Sadana
Founder & CEO
Recent News
2025-12-02
Company data provided by crunchbase