Fasteners Direct · 6 days ago
Onsite System Specialist – Customer Inventory Programs
Webster, NY
Full-time
Onsite
Entry Level
$24/hr - $30/hr
1+ years expFasteners Direct is a company focused on providing exceptional inventory solutions, and they are seeking an Onsite System Specialist to manage customer inventory programs. This role involves executing system-driven replenishment models, maintaining customer relationships, and ensuring operational excellence at customer sites.
AutomotiveConstructionIndustrialManufacturingWholesale
Responsibilities
Conduct scheduled and ad-hoc on-site system maintenance visits based on requests from Account Executives (AEs), customers, or internal teams
Perform comprehensive bin-level audits, including usage checks, verification of labeling, physical organization, consolidation, and replenishment support
Identify and mitigate potential backstock risks, count discrepancies, or physical inefficiencies in customer inventory areas
Print, deliver, and apply bin labels for new, updated, or expanded customer programs, ensuring 100% accuracy and clarity
Validate that on-site Stock & Lock and Sure Stock layouts precisely match documented customer agreements
Lead the end-to-end physical installation of new customer inventory programs, including the setup of bins, labels, shelving, hardware, and associated signage
Ensure all new inventory areas are organized for maximum clarity, usability, and efficiency from day one
Coordinate with Operations and Sales teams to ensure all materials are staged and the customer is prepared for a seamless installation
Execute all go-live procedures and confirm complete system readiness before handing off to the customer and internal teams
Act as the primary 'Voice of the Customer' by gathering qualitative, real-time feedback and reporting key insights to internal stakeholders
Identify friction points, risks, or opportunities for operational improvements or sales expansion while on-site
Serve as a trusted, proactive on-site partner, building strong relationships and educating customer personnel on basic system processes and expectations
Diligently document and communicate inventory problems, quality concerns, unusual usage patterns, or misalignments with contractual agreements
Proactively escalate critical issues to the Systems Supervisor, AEs, or Operations before they can impact supply continuity for the customer
Recommend practical, effective corrective actions based on direct field observations
Partner closely with AEs to provide customer updates, plan program resets, and prioritize site visits effectively
Provide valuable field intelligence that strengthens the accuracy of forecasting, reporting, pricing models, and replenishment cycles
Support the Operations team by providing clear documentation and context regarding customer-specific physical setup requirements
Assist with data administration tasks, such as scanning or entering card orders into the ERP system (InxSQL) and monitoring customer revenue to identify early churn signals
Contribute to special projects as assigned by the Systems Supervisor
Qualification
Required
1-3 years of experience in a field service, inventory management, warehousing, manufacturing, logistics, or related customer-facing operational role
Proven experience interacting directly with customers in a professional setting. Must have a strong customer presence-professional, confident, and personable
Highly organized, observant, and detail-oriented. Takes pride in well-organized, visually clear inventory spaces
Comfortable working independently at customer sites with a high degree of accountability
Strong judgment with a proactive, not reactive, mindset. Can translate field observations into actionable insights
Excellent verbal and written communication skills, with the ability to document findings clearly and concisely
Comfortable and effective working in various industrial or production environments
Valid driver's license required
Ability to be on your feet for extended periods
Must be able to lift and move bins or boxes, weighing up to 50 lbs
Requires the physical ability to use hand tools for installing shelving and other hardware in various industrial and manufacturing environments
Preferred
Experience with ERP systems is preferred (INxSQL is ideal, but trainable)
Proficiency with CRM tools for logging visit notes and follow-ups (e.g., Pipedrive)
Basic reporting and data entry skills using Google Sheets or MS Excel
Familiarity with labeling equipment, mobile scanning devices, and other mobile tools
Benefits
Health insurance
Dental insurance
Vision insurance
401(k)
401(k) matching
Paid time off
Bonus PTO
Performance bonuses
Growth by Sharing
Company
Fasteners Direct
Fasteners Direct is a wholesale fastener company that offers bolts, nuts, and socket products.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Lindsay Whipple
Chief Sales Officer (CSO)
Company data provided by crunchbase