Cynet Systems · 2 weeks ago
Customer Order Management Representative
Nashville, TN
Full-time
Onsite
New Grad, Entry LevelCynet Systems is a company seeking a Customer Order Management Representative to manage the entire order life cycle for assigned customer accounts. The role involves acting as the single point of contact for customers, ensuring timely processing of orders, and maintaining clear communication throughout the process.
EmploymentRecruitingStaffing Agency
Responsibilities
Act as the single-point-of-contact to client’s customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders
Providing accurate documentation and continual communication to customer throughout the process
Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of client’s processes, systems, and practices
Provide timely and informative responses as per the Service Level Agreement
Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process
Maintain accurate records of all internal and external interactions in the appropriate database/system
Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation
Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System
Knowledge of Quality Management Systems
Support Supervisor with hosting customer visits at local facility
Prepare and distribute standard and customized internal and customer reports
Understand Customer Order Management policies, procedures and metrics
Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization
Participate in/lead process improvement projects
Qualification
Required
Communication
Supply Chain Experience
Excel familiarity
Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time
Company
Cynet Systems
Headquartered in Washington DC Metro Area, Cynet Systems is a top talent supplier for companies across North America.
Founded in 2010
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashwani (Ash) M.
Partner and Co-CEO
Nikhil "Nick" Budhiraja
Founder / Co-CEO
Company data provided by crunchbase