Kyndryl · 1 day ago
Onsite Service Delivery Leader
Houston (US152472)
Full-time
Onsite
Senior Level, Lead/Staff
$96K/yr - $183K/yr
10+ years expKyndryl is a company that designs, builds, manages, and modernizes critical technology systems. They are seeking a Service Delivery Management Lead who will ensure exceptional customer service and lead a team to deliver high-quality IT services. This role involves troubleshooting, fostering customer relationships, and collaborating with various experts to maintain reliable systems and services.
Information Technology & Services
Responsibilities
Ensure customers receive top-notch service within a contractual framework
Inspire and guide the team to deliver high-quality and reliable IT services
Align solutions with customers' evolving business needs
Propose and implement tailored solutions that exceed customer expectations
Foster strong relationships with customers and collaborate with the Delivery Partner
Create an environment that promotes innovation, collaboration, and customer success
Provide technical and managerial support for field engineers, technicians, system administrators, and product support personnel
Troubleshoot incidents, problems, changes, and escalations to provide swift support
Collaborate with Delivery Partners, Architects, and SREs to design, deploy, and maintain reliable systems and services
Qualification
Required
10+ years of experience leading delivery teams and quality services to customers
Sound knowledge of Kyndryl competencies, managed platforms, IT services, technology vendors
Experience in leading teams through incident, problem and change management, as well as root cause analysis
Ability to partner with Delivery Partner(s) and work with SREs to generate positive customer outcomes
AIOps hands-on knowledge, automation and innovation-oriented mindset
Well versed for direct and constant interaction with the customer
Sympathetic and empowering delivery resource manager, fostering growth
Experience in Software and Hardware asset management
Hands-on experience of vulnerability management for end-user-computing (windows O/S) using Software packing and distribution tools
Preferred
Bachelor's degree
Six Sigma, PMP, and/or ITIL certifications
Benefits
Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans.
Medical and dental coverage
Disability
Retirement benefits
Paid leave
Paid time off
Company
Kyndryl
Kyndryl is an information technology and services company.
10001+ employees
H1B Sponsorship
Kyndryl has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (35)
2023 (20)
2022 (39)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-02-20Post Ipo Debt· $500M
2021-11-04IPO
Leadership Team
Antoine Shagoury
Global Chief Technology Officer
David B. Wyshner
Chief Financial Officer
Recent News
2026-01-22
2026-01-22
thefastmode.com
2026-01-22
Company data provided by crunchbase