Uneekor, Inc. · 2 weeks ago
Technical Support / Golf Specialist
United States
Full-time
Onsite
Mid Level
$25/hr - $28/hrUneekor, Inc. uses technology and design to connect the world through golf, empowering every golfer to be the best version of themselves on and off the course. They are seeking a qualified and experienced Level 2 Technical Support Specialist to join their technical support team, responsible for resolving technical issues and providing exceptional support services to clients.
GolfManufacturingOutdoorsSporting Goods
Responsibilities
Level 2 support resolves complex, escalated issues that require advanced troubleshooting skills and a strong working knowledge of Uneekor products and systems
Provide technical assistance in the installation, implementation, configuration, and troubleshooting of hardware and software products
Diagnose and resolve technical issues, including network connectivity and system errors
Follow up with clients to ensure their systems are fully functional after troubleshooting
Respond to technical support inquiries via phone, email, and chat in a timely and professional manner
Document technical knowledge in the knowledge database
Thorough documentation of customer interactions within the Uneekor’s CRM platform (Hubspot)
Mentor level 1 support specialists on department policies and procedures
Collaborate with other teams to escalate and resolve complex technical issues
Escalates unresolved issues to Level 3 Support
Keep up to date with industry trends, emerging technology, Uneekor’s hardware and software products, and technical support processes
Qualification
Required
Strong technical background and customer service experience
Level 2 support resolves complex, escalated issues that require advanced troubleshooting skills and a strong working knowledge of Uneekor products and systems
Provide technical assistance in the installation, implementation, configuration, and troubleshooting of hardware and software products
Diagnose and resolve technical issues, including network connectivity and system errors
Follow up with clients to ensure their systems are fully functional after troubleshooting
Respond to technical support inquiries via phone, email, and chat in a timely and professional manner
Document technical knowledge in the knowledge database
Thorough documentation of customer interactions within the Uneekor's CRM platform (Hubspot)
Mentor level 1 support specialists on department policies and procedures
Collaborate with other teams to escalate and resolve complex technical issues
Escalates unresolved issues to Level 3 Support
Keep up to date with industry trends, emerging technology, Uneekor's hardware and software products, and technical support processes
Strong analytical and problem-solving skills
Ability to multitask and prioritize work in a fast-paced environment
Experience working in a team-oriented environment
Excellent written and verbal communications skills
Preferred
Passion for golf and a high level of golf knowledge and experience highly preferred
Possess solid knowledge of the game of golf and various concepts of physics, such as aerodynamics, inertia, impulse, momentum, forces, and trajectory
Company
Uneekor, Inc.
Uneekor uses technology + design to connect the world through golf, empowering every golfer to be the best version of themselves on and off the course.
Founded in 2015
11-50 employees
Funding
Current Stage
Early StageRecent News
Company data provided by crunchbase