TKO · 16 hours ago
Account Manager
Raleigh, NC
Full-time
Onsite
Mid LevelOn Location is a global leader in premium experiential hospitality, offering ticketing and curated guest experiences across various events. The Account Manager will oversee client support for the sales team, ensuring revenue success and high levels of customer satisfaction for corporate clients and premium package buyers.
Media and EntertainmentSports
Responsibilities
Deliver prompt customer service by providing resolutions to On Location’s corporate clients and premium package buyers either in person, or via phone, and or email
Foster relationships with current core event clients providing them with service-related questions on their experience purchased and source upsell opportunities for the sales representatives
Develop and maintain internal workflow processes and technologies, including Salesforce as a CRM
Independently research and provide the Premium Sales Staff with answers to service-related questions from clients
Track customer sales to via our POS systems
Manage onsite event execution logistics and program management services for clients by handling, among other things, guest check-in, transportation, gifting, hospitality, and servicing of guests needs as they come up on-site
Play an integral part in the fulfillment process by ensuring accurate ticket delivery and manage the mobile ticket delivery process when necessary
Create and distribute event-related communications to all premium sales clients for key core events like Super Bowl, UFC, Final Four and Masters
Coordinate with Accounting to guide clients through the billing, reconciliation, and collection process
Analyze current processes and identify and communicate opportunities to streamline procedures that directly impact productivity
Maintain a working knowledge of all events/services to provide customer support; assist Premium Sales staff with e-mail/call campaigns
Execute all other duties assigned by the team or leadership
Qualification
Required
Bachelor's Degree in Business, Communications or Sport Management Preferred
Preferred
Excellent interpersonal and customer relationship skills
Must be organized, creative, enthusiastic, and analytical
Detail Oriented
Proficiency in basic software programs (Microsoft Word, Excel, PowerPoint, Outlook)
Benefits
Medical
Dental
Vision
Life and disability insurance
Paid time off
401k plan
Company
TKO
TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company.
Founded in 2023
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.08B2024-03-04Post Ipo Secondary· $411.95M
2023-11-09Post Ipo Secondary· $670.32M
2023-09-12IPO
Leadership Team
Sana Shuaib
Senior Vice President, Partnership Marketing & Digital, TKO Global Partnerships
Recent News
2026-01-16
DBusiness Magazine
2025-12-24
2025-12-11
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