Brandt Hospitality Group · 4 months ago
Guest Service Representative/Night Auditor
Charlotte, NC, 28262, US
Full-time
Onsite
New Grad, Entry LevelBrandt Hospitality Group is seeking a Guest Service Representative/Night Auditor for their Fairfield Inn & Suites - Charlotte University Research Park. The role involves managing front desk operations, ensuring guest satisfaction, and handling reservations and transactions while providing exceptional customer service.
HospitalityManagement ConsultingProperty Development
Responsibilities
Ensure every guest is greeted and welcomed in a unique and personable way upon arrival
Book guest hotel reservations
Register guests to the hotel, verifying reservation, personal information and securing payment information
Answer and route calls as appropriate; take guest messages with accuracy
Promote the brand loyalty program and provide recognition and benefits to all present members
Anticipate guests’ needs and respond timely, efficiently, appropriately and in a friendly manner
Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level
Responsible for cash drawer contents and transactions during shift
Maintain accurate records including cash flows, registration cards, reservation cards, and property walks
Process all market and retail transactions for the guests
Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions
Maintain appropriate market inventory levels, restocking when necessary
Handle confidential information, including guest records, with a high degree of integrity
Qualification
Required
High School Graduate or GED required
Knowledge of front desk operations and procedures, guest services and hotel services
Proficiently speak, read, write, and comprehend the English language
Able to work independently and desire to participate as part of a team
Possess proficient computer skills including proficient knowledge of MS Office products
Able to use tact and understanding when dealing with a variety of customer service problems
Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems
Demonstrate genuine care for customers and employees
Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels
Able to work in a fast-paced environment
Marriott/FOSSE experience required
Preferred
Knowledge of brand operating systems preferred
Benefits
PTO with immediate accrual
Access 50% of your wages prior to payday
Discount program for car rentals, travel, entertainment, etc.
Hotel Discounts Worldwide
Health Insurance
Dental Insurance
Vision Insurance
Basic Life/AD&D and Supplemental Life Insurance
Voluntary Options – Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal
Employer Sponsored Long-Term Disability Coverage
401(k) with immediate match
Double Time for Holidays Worked
Health Savings Account
Employee Assistance Program (EAP)
Dependent Care FSA
Company
Brandt Hospitality Group
Brandt Hospitality Group is a business that specializes in the development, portfolio management, acquisition, and operations of hotels.
Founded in 2017
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Steve Martodam
President & COO
Recent News
2025-12-16
2025-10-02
2025-09-19
Company data provided by crunchbase