Help Desk Specialist / IT Support Technician jobs in United States
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MJ Boyd Consulting · 14 hours ago

Help Desk Specialist / IT Support Technician

positionMiami, FL
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$30/hr - $40/hr

MJ Boyd Consulting is seeking a Help Desk Specialist to provide technical support and assistance to employees or customers. The role involves diagnosing and resolving hardware, software, and network issues while managing IT assets and ensuring compliance with security practices.

BankingConsultingCyber SecurityFinanceRecruitingStaffing Agency
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Growth Opportunities

Responsibilities

Provide Tier 1 & 2 Technical Support
Respond to IT support requests via email, phone, or ticketing system
Diagnose and resolve hardware, software, and network issues
Escalate complex problems to higher-tier IT support when necessary
Manage IT Assets & Systems
Install, configure, and update software and hardware
Maintain user accounts, access control, and permissions (Active Directory, Google Workspace, etc.)
Ensure proper documentation of technical issues and resolutions
Support Cloud & SaaS Applications
Assist users with Office 365, Google Workspace, and other productivity tools
Troubleshoot VPN, remote desktop, and cloud-based applications
Security & Compliance
Educate users on best practices for IT security
Support data backup and recovery processes
Monitor and report potential security threats

Qualification

Windows troubleshootingMacOS troubleshootingLinux troubleshootingNetworking knowledgeTicketing systemsBasic scriptingIT certificationsMultitaskingEnglishSpanishProblem-solvingCommunication skillsFast-paced environment

Required

Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
Language: English & Spanish
Experience with Windows, macOS, and Linux troubleshooting
Knowledge of networking (DNS, DHCP, VPN, TCP/IP)
Familiarity with ticketing systems (Jira, ServiceNow, Zendesk)
Basic scripting (PowerShell, Bash) is a plus
Strong problem-solving and multitasking abilities
Excellent communication skills for non-technical user
Ability to work in a fast-paced environment

Preferred

IT certifications (CompTIA A+, ITIL, Microsoft Certified: Modern Desktop Administrator)
Experience with enterprise security tools (firewall, antivirus, endpoint protection)
Previous experience in a customer-facing IT support role

Company

MJ Boyd Consulting

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MJ Boyd Consulting focuses on Compliance, Audit, Risk, and Cyber Security in the Banking and Finance industry.
dateFounded in 2009
location
New York, New York, USA
people-size51-200 employees
web-link
http://www.mjboyd.net

Funding

Current Stage
Growth Stage

Leadership Team

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Alex Pole, CAMS
Partner
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Malcolm Boyd
Managing Partner
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Company data provided by crunchbase