Arrowhead Credit Union · 1 day ago
Call Center Rep 1 - Full Time (Riverside)
Riverside, California, United States
Full-time
Onsite
New Grad, Entry Level
$22.32/hr - $32.12/hrArrowhead Credit Union is dedicated to providing exceptional service to its members. They are seeking a Call Center Representative 1 who will assist members over the phone, learning the fundamentals of financial services while providing excellent customer support.
Financial Services
Responsibilities
Personally, provides exceptional member service; uses Service Standards in every work-related interaction
Actively participates in meeting the goals of the department and the Credit Union
Provides excellent service by using a positive and professional tone to assist members and team members accurately, thoroughly, and as efficiently as possible while maintaining consistent and friendly service
Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously
Providing member assistance with everyday transactions, including transfers, withdrawals, and payments
Assisting members with digital and online services
Identifying opportunities to educate members of Arrowhead products and services
Answering and resolving member account inquiries
Assists with member research and problem resolution
Works within given limits and authority; proactively seeks supervisory assistance as needed
Promotes credit union products and services and actively refers members to credit union partners as appropriate
Has an open mind; can conceptualize and proactively solve problems in pursuit of exemplary service to members, teammates, and the organization
Is courageous and willing to make decisions that result in positive member outcomes
Exemplifies the attitude, aptitude, and ability to learn quickly and efficiently while showing assertiveness in personal development
Successfully completes all learning events and academies on schedule, effectively communicating with mentors and leaders with the purpose of achieving learning objectives
Actively participates in organizational projects and promotions; Develops a thorough knowledge of credit union products, services, rates, and partnerships
Suggests and participates in credit union community service opportunities and events
Maintains a working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML) and Office of Foreign Asset Controls (OFAC) and complies with all laws and regulations applicable to area of responsibility
Regular and predictable attendance and punctuality
Other duties as assigned and deemed necessary by Supervisor to achieve the goals of the department and the Credit Union
Qualification
Required
Exceptional member service skills
Ability to use Service Standards in every work-related interaction
Ability to assist members and team members accurately, thoroughly, and efficiently
Ability to manage multiple competing priorities simultaneously
Ability to provide member assistance with everyday transactions, including transfers, withdrawals, and payments
Ability to assist members with digital and online services
Ability to identify opportunities to educate members about products and services
Ability to answer and resolve member account inquiries
Ability to assist with member research and problem resolution
Ability to work within given limits and authority
Ability to proactively seek supervisory assistance as needed
Ability to promote credit union products and services
Ability to conceptualize and proactively solve problems
Willingness to make decisions that result in positive member outcomes
Attitude, aptitude, and ability to learn quickly and efficiently
Ability to communicate effectively with mentors and leaders
Participation in organizational projects and promotions
Knowledge of credit union products, services, rates, and partnerships
Participation in community service opportunities and events
Knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and Office of Foreign Asset Controls (OFAC)
Regular and predictable attendance and punctuality
Benefits
Weekly pay
401K Retirement Savings Plan with company match
Paid time off accrual begins upon hire
Paid sick leave
Company-provided life insurance at up to twice your annual salary
Financial Education Programs
DoorDash DashPass
Medical, Dental, and Vision Insurance for part-time and full-time employees
Modern Health
Care.com subscription
Teladoc
Pet Insurance
Career development opportunities
Team members are eligible to apply for assistance with educational expenses through ArrowHeart's scholarship program.
Company
Arrowhead Credit Union
This Credit Union is federally-insured by the National Credit Union Administration.
Founded in 1949
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Martinez
Executive Vice President/Chief Operating Officer
Recent News
Company data provided by crunchbase